Brightcove incident
Video Cloud Studio - elevated response times or failure
Brightcove is currently experiencing a minor incident, which began 5d ago. The vendor's full update timeline is below.
Update timeline
- monitoring May 21, 2026, 10:15 AM UTC
May 20, 2026 7:47PM EDT Investigating - We are currently investigating an issue that may cause elevated response times or failures when accessing content through the Media module in Brightcove Studio. Brightcove Engineering team is actively working to resolve this, and we will provide updates as we make progress. May 20, 2026 7:56PM EDT Identified - We have identified the issue affecting Studio. Our Engineering Team has performed mitigations and can confirm that service error rates have decreased significantly. Accordingly, Studio has returned to a partially operational state. We are continuing to investigate at the highest priority and will provide updates as we make progress. May 20, 2026 8:58PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, the Studio Media Module. The rate of latency and errors has dropped to pre-incident levels, and regular service operations have resumed. Accordingly, there should be no visible customer/publisher-facing impact. Brightcove Engineering is continuing to investigate the root cause and deploy fixes to the impacted services at the highest priority. We will continue to provide further updates as they become available. Thank you for your patience. May 20, 2026 10:01PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, Video Cloud Studio. The rate of latency and errors has dropped to—and remained at—pre-incident levels, and regular service operations have resumed. There should be no visible customer or publisher-facing impact. Brightcove Engineering is continuing to monitor activity and traffic closely following the earlier deployment of mitigative measures. The team will pursue further investigation and deploy any necessary fixes to affected services during business hours. Thank you for your patience. May 21, 2026 6:15AM EDT Resolved - The Video Cloud Studio issue has been fully resolved.