Brightcove incident

Video Cloud Studio homepage loading issue

Resolved after 7 days 19 hours, on May 7, 2026.

monitoring May 07, 2026, 09:01 PM UTC

May 7, 2026 3:34PM EDT Monitoring - We are currently experiencing an issue with Video Cloud Studio homepage. The Home page module is unavailable for some customers. The rest of the modules in the studio are not impacted. We are investigating at the highest priority May 7, 2026 4:32PM EDT Monitoring - The Video Cloud Studio homepage loading issue has been mitigated. The module is now loading correctly, and our engineering team is monitoring. May 7, 2026 5:01PM EDT Resolved - The Video Cloud Studio homepage loading issue is now fixed.

Started
May 07, 2026, 09:01 PM UTC
Resolved
May 15, 2026, 04:26 PM UTC
Duration
7d 19h
Detected by Pingoru
May 07, 2026, 09:01 PM UTC

Update timeline

  1. monitoring May 07, 2026, 09:01 PM UTC

    May 7, 2026 3:34PM EDT Monitoring - We are currently experiencing an issue with Video Cloud Studio homepage. The Home page module is unavailable for some customers. The rest of the modules in the studio are not impacted. We are investigating at the highest priority May 7, 2026 4:32PM EDT Monitoring - The Video Cloud Studio homepage loading issue has been mitigated. The module is now loading correctly, and our engineering team is monitoring. May 7, 2026 5:01PM EDT Resolved - The Video Cloud Studio homepage loading issue is now fixed.

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