Brightcove incident

Issues loading Live events on Gallery experiences

Minor Resolved View vendor source →

Brightcove experienced a minor incident on January 26, 2026, lasting 105d 1h. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2026, 10:05 PM UTC
Resolved
May 11, 2026, 11:41 PM UTC
Duration
105d 1h
Detected by Pingoru
Jan 26, 2026, 10:05 PM UTC

Update timeline

  1. monitoring Jan 26, 2026, 10:05 PM UTC

    January 26, 2026 12:23PM EST Investigating - We are currently experiencing an issue with Gallery resulting in errors loading Live streams on Gallery Experiences. We are investigating at the highest priority. January 26, 2026 12:25PM EST Investigating - We are currently experiencing an issue with Gallery resulting in errors loading Live streams on Live Event Portal Experiences. We are investigating at the highest priority. January 26, 2026 2:00PM EST Investigating - We are currently experiencing an issue with Gallery resulting in Playback issues for Live and VOD on Live Event Portal Experiences. Other Gallery experiences are not affected. We are investigating at the highest priority January 26, 2026 3:14PM EST Identified - The issue impacting playback on Live Event Portals has been identified, and our Engineering team is working on the fix at the highest priority. January 26, 2026 3:58PM EST Monitoring - The issue impacting playback on Live Event Portals has been fixed. Our Engineering team is monitoring. January 26, 2026 5:05PM EST Resolved - The issue impacting playback on Gallery Live Event Portal experiences has been resolved.