Brevo Outage History

Status: Investigating We’ve detected an issue affecting SMS routing to Sweden, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.

Status: Investigating We’ve detected an issue affecting our SMS service that is causing soft bounces, and as a result, some customers may be experiencing disruptions while sending SMS messages. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components SMS Campaigns (Partial outage) Transactional SMS (Partial outage)

Status: Investigating We’ve detected an issue affecting push notifications, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Inbox (Degraded performance) Meetings (Degraded performance) Calls (Degraded performance)

Status: Investigating We’ve detected an issue affecting transactional emails, marketing emails, contacts services and events, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Marketing emails delivery (Degraded performance) Contacts (Degraded performance) Transactional emails delivery (Degraded performance)

Status: Investigating We have identified issue effecting our Phone and Conversations service. Some phone call history data is not complete, will be refilled soon Gmail and Outlook conversations emails are currently delayed or not delivered, both for incoming and outgoing messages. This issue affects all users of Phone and Conversations. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available. Affected components Inbox (Degraded performance) Calls (Degraded performance)

Status: Investigating We’ve detected an issue affecting the Transactional Platform Frontend, and as a result, some customers may be experiencing disruptions while checking the Transactional Email Logs and Statistics. Please be informed that only the frontend view is impacted; the underlying Transactional Email Sending continues to operate as expected. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components SMTP (Degraded performance)

Status: Investigating We’ve detected an issue affecting contacts and import services, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Contact Management API (Full outage) Contacts (Full outage)

Status: Investigating We’ve have an issue impacting SSO and SAML login , and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the issue and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Account and Settings (Full outage)

Status: Investigating We’ve detected an issue affecting Links in emails, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Marketing email tracking links (Degraded performance) Transactional emails tracking links (Degraded performance)

Status: Investigating We’ve detected an issue affecting campaign reports and statistics, which may result in some clients seeing incorrect or inconsistent data in their campaign reports. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Statistics (Degraded performance)

Status: Investigating Our team is continuing to investigate the issue and identify the root cause. We’ll provide a further update as soon as we have more information. Affected components Statistics (Degraded performance)

Status: Investigating We’ve detected an issue affecting the Phone Application, and as a result, some customers may be experiencing disruptions when making or receiving calls through the Phone Application. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.

Status: Investigating We’ve detected an issue affecting Multiple Services such as CRM, Automation, Contacts, Tracker and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Sales CRM (Degraded performance) Brevo Tracker (Degraded performance) Workflows (Degraded performance) Contacts (Degraded performance) Contact Management API (Degraded performance) Sales CRM API (Degraded performance)

Status: Investigating We’ve identified an issue affecting Outbound Webhooks, the MA Tracker, and automation processing. As a result, some customers may be experiencing disruptions when using these services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will share further updates as soon as more information becomes available. Affected components Outbound Webhooks (Degraded performance) Brevo Tracker (Degraded performance) Workflows (Degraded performance)

Status: Investigating We have identified an issue impacting transactional email delivery, which may cause delays in transactional email sending for some customers. No emails have been lost, there is just a delay. Our team is actively investigating the root cause and working to restore normal service as quickly as possible. We apologize for the inconvenience and appreciate your patience. We will continue to share updates as more information becomes available. Affected components Messaging API (Degraded performance) Transactional emails delivery (Degraded performance) SMTP (Degraded performance) Transactional SMS (Degraded performance) Transactional emails tracking links (Degraded performance)

Status: Investigating We’ve detected an issue affecting AI chatbot, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Inbox (Degraded performance) Meetings (Degraded performance) Calls (Degraded performance)

Status: Investigating We’ve detected an issue affecting Multiple Services on the platform, and as a result, some cutomers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Transactional emails delivery (Full outage) Marketing emails delivery (Full outage) Brevo Tracker (Degraded performance) Contacts (Degraded performance)

Status: Investigating We’ve identified an issue that’s affecting workflow step execution, and as a result, some customers may experience delays in workflow processing. Our engineering team is actively investigating the root cause and working to restore normal processing as quickly as possible. We sincerely apologize for the disruption and understand the impact this may have on your operations. We’ll keep you updated as we learn more and will share another update as soon as we have additional information. Thank you for your patience and understanding. Affected components Workflows (Degraded performance)