Brevo Outage History

Status: Investigating We are currently experiencing an issue affecting transactional email sending. Messages are being held in our sending queue and will be processed once the issue is resolved — no emails are being lost. - Impact: Transactional email sending is currently halted (API + SMTP relay). New submissions are accepted but not yet being delivered. - Not impacted: Marketing campaigns, contact management, dashboard access, and other platform features remain operational. - Started: 2026-06-16, 09:00 UTC. - Status: Engineering teams are actively investigating the root cause. Affected components SMTP (Degraded performance)

Status: Investigating We’ve detected an issue affecting automation services, and as a result, some customers may be experiencing disruptions while using it. There is approximately 30 mints lag on the scheduled automation including wait steps. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Brevo Tracker (Degraded performance) Workflows (Degraded performance)

Status: Investigating We’ve detected an issue affecting marketing emails, which may cause campaign sending delays for some customers. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Marketing emails delivery (Degraded performance)

Status: Investigating We have detected an issue affecting SMS Statistics for both Marketing SMS and Transactional SMS and as a result, some customers may be experiencing disruptions while using it. Please be assured that SMS sending functionality is not impacted. The issue is limited to delays in the update and display of SMS statistics. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide further updates as soon as more information becomes available. Affected components Statistics (Degraded performance)

Status: Investigating We’ve detected an issue affecting Transactional Email sending for East 1 region and as a result, there may be some delay in transactional email sending. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Transactional emails delivery (Degraded performance)

Status: Investigating We experienced an issue impacting transactional email delivery starting at 10:52 AM UTC. During the incident window, customers may have experienced delays of up to approximately 10 minutes in email delivery. The issue lasted for approximately 15 minutes and has now been fully resolved. All queued emails have been successfully processed, and email delivery latency has returned to normal levels. We apologize for the inconvenience and continue to monitor the system closely to ensure service stability.

Status: Investigating We have identified an increase in errors affecting customers who are trying to add sources to the AI chatbot under Conversations. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Inbox (Degraded performance)

Status: Investigating We’ve detected an issue affecting segmentation and automation and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Workflows (Degraded performance)

Status: Investigating We’ve identified an issue affecting webhooks and transactional SMS event processing (such as sent and delivered events). There is no impact on Transactional SMS sending. The root cause has been identified, and our team is actively working on mitigation and recovery. We apologize for the inconvenience caused and will continue to share updates as soon as more information becomes available. Affected components Transactional SMS (Degraded performance)

Status: Investigating We’ve detected an issue affecting transactional and marketing SMS, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components SMS Campaigns (Degraded performance) Transactional SMS (Degraded performance)

Status: Investigating We remain closely engaged with our third-party provider as they continue working toward a full resolution. Following the mitigations that have been implemented, newly submitted messages are now being processed successfully. Some customers may still experience delays with previously scheduled or queued messages. These messages will be delivered once services are fully restored. Affected components SMS Campaigns (Degraded performance) Transactional SMS (Degraded performance)

Status: Investigating We’ve detected an issue affecting Transactional SMS Statistics, and as a result, some customers may be experiencing disruptions while fetching the events. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologise for the inconvenience and will share further updates as soon as we have more information. Affected components Transactional SMS (Degraded performance)

Status: Investigating We’ve detected an issue affecting transactional email sending, and as a result, clients may be experiencing disruptions when sending transactional emails. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Transactional emails delivery (Degraded performance) SMTP (Degraded performance)

Status: Investigating A limited number of clients may experience delays in SMS campaign delivery, as campaigns with URL shortening enabled may encounter processing delays. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components SMS Campaigns (Degraded performance)

Status: Investigating We are currently experiencing an issue affecting the campaign listing page and email sending functionality. As a result, some customers may encounter disruptions while using these features. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide further updates as more information becomes available. Affected components Marketing emails delivery (Degraded performance)

Status: Investigating We are continuing to work on a fix to resolve the issue. Our team remains actively engaged, and we will provide an update once the issue has been fully resolved. Affected components Transactional emails delivery (Degraded performance)

Status: Investigating We’ve detected an issue affecting the track events functionality within the Automation service, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Workflows (Degraded performance)

Status: Investigating We are currently experiencing an issue affecting SMS replies, which may result in some customers facing disruptions in receiving replies to SMS messages. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience and will share further updates as more information becomes available. Affected components SMS Campaigns (Degraded performance)

Status: Investigating We’ve identified an issue impacting campaign sending, which may cause campaign sending delays for some customers. Our team is actively investigating the root cause and working to resolve it as quickly as possible. We apologize for the inconvenience and will share further updates as soon as more information is available. Affected components Marketing emails delivery (Degraded performance)

Status: Investigating We are currently investigating an issue affecting the Meetings feature, where users may experience difficulties booking, rescheduling, or canceling meetings. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Meetings (Degraded performance)

Status: Investigating We are still working to identify the root cause and will provide another update as soon as more information becomes available Affected components Meetings (Degraded performance)

Status: Investigating We’ve detected an issue affecting contacts history timeline, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Contacts (Degraded performance)

Status: Investigating We’ve detected an issue affecting custom objects operation, and as a result, some customers may be experiencing delays in object insertion and updation. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.