Brevo experienced a minor incident on October 14, 2026 affecting Contacts and Marketing emails delivery and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2026, 04:14 PM UTC
Status: Investigating We’ve detected an issue affecting Transactional Emails and Redirection Links, which may be causing disruptions for some customers. In particular, some customers may experience delays in the delivery of transactional emails. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience and understanding. We’ll share further updates as soon as we have more information. Affected components Transactional emails delivery (Degraded performance)
- investigating Oct 14, 2026, 04:30 PM UTC
Status: Investigating We would like to inform you that we are currently investigating an issue affecting multiple Brevo services. The impact includes delays and errors affecting Transactional and Marketing email services, Redirection Links, and other related services such as SMS, Contacts, and Events. Some customers may experience disruptions while using these services. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience and understanding. We will continue to monitor the situation closely and provide further updates as more information becomes available. Affected components Marketing email tracking links (Degraded performance) Marketing emails delivery (Degraded performance) Brevo Tracker (Degraded performance) Contacts (Degraded performance) Transactional emails tracking links (Degraded performance) Contact Management API (Degraded performance) Transactional emails delivery (Degraded performance) Transactional SMS (Degraded performance) SMS Campaigns (Degraded performance)
- monitoring Oct 14, 2026, 04:34 PM UTC
Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance) Brevo Tracker (Degraded performance) Contacts (Degraded performance) Transactional SMS (Degraded performance) Transactional emails tracking links (Degraded performance) Contact Management API (Degraded performance) SMS Campaigns (Degraded performance) Marketing email tracking links (Degraded performance)
- resolved Oct 14, 2026, 04:47 PM UTC
Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Transactional SMS (Operational) Transactional emails tracking links (Operational) Contacts (Operational) Contact Management API (Operational) SMS Campaigns (Operational) Marketing email tracking links (Operational) Transactional emails delivery (Operational) Marketing emails delivery (Operational) Brevo Tracker (Operational)