Brevo experienced a minor incident on October 7, 2026 affecting Workflows, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2026, 03:37 PM UTC
Status: Investigating Since approximately 12:00 UTC on 7 October, our event processing pipeline has been experiencing delays. As a result: Automations triggered by events (e.g. email opens, clicks, transactional events) are running with a delay — triggers will fire late, but no events are lost and automations will execute once processing catches up. Email sending itself is not affected — marketing campaigns and transactional emails continue to be sent and delivered normally. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Workflows (Degraded performance)
- identified Oct 07, 2026, 03:38 PM UTC
Status: Identified We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution. Affected components Workflows (Degraded performance)
- monitoring Oct 07, 2026, 03:39 PM UTC
Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components Workflows (Operational)
- resolved Oct 07, 2026, 06:23 PM UTC
Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Workflows (Operational)