Brevo experienced a minor incident on September 25, 2026 affecting Contacts and Marketing emails delivery and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2026, 06:32 AM UTC
Status: Investigating We’ve detected an issue affecting transactional emails, marketing emails, contacts services and events, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Marketing emails delivery (Degraded performance) Contacts (Degraded performance) Transactional emails delivery (Degraded performance)
- monitoring Sep 25, 2026, 06:42 AM UTC
Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. Clients may have observed a small delay of email deliveries during this time. We’ll provide an update once we confirm the issue is fully resolved. Affected components Contacts (Degraded performance) Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance)
- resolved Sep 25, 2026, 06:59 AM UTC
Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Transactional emails delivery (Operational) Marketing emails delivery (Operational) Contacts (Operational)