Brevo experienced a minor incident on October 1, 2026 affecting SMS Campaigns and Transactional SMS, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2026, 10:19 AM UTC
Status: Investigating We’ve detected an issue affecting our SMS service that is causing soft bounces, and as a result, some customers may be experiencing disruptions while sending SMS messages. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components SMS Campaigns (Partial outage) Transactional SMS (Partial outage)
- identified Oct 01, 2026, 12:17 PM UTC
Status: Identified We have identified the cause of the issue affecting our SMS services. Our team is currently working on implementing a fix to mitigate the impact. We will continue to share updates as we make progress toward resolving the issue. Affected components SMS Campaigns (Partial outage) Transactional SMS (Partial outage)
- resolved Oct 01, 2026, 12:21 PM UTC
Status: Resolved The issue has been resolved, and all SMS campaigns and transactional SMS will now be processed without any issues. Thank you for your patience and cooperation while we worked to address the issue. Affected components SMS Campaigns (Operational) Transactional SMS (Operational)