Brevo incident
Delays affecting email previews and "view in browser" links
Brevo experienced a minor incident on October 6, 2026, lasting 4h 7m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 06, 2026, 07:47 AM UTC
Status: Investigating We have been investigating increased latency affecting email preview generation since approximately 04:30 UTC today. Email sending and delivery are operating normally — only previews are affected. As a result, image previews and "view in browser" (mirror) links may be slow to load or temporarily degraded. Our team is actively working to restore normal performance. We will provide the next update soon. We apologise for any inconvenience.
- identified Oct 06, 2026, 08:43 AM UTC
Status: Identified We have identified the cause of the issue affecting Email Previews generation. Our team is currently working on implementing a fix to mitigate the impact. Email sending and delivery continue to operate normally. Email Previews and “View in browser” (mirror) links may still be slow to load or temporarily degraded. We will continue to provide updates as we progress toward resolution.
- monitoring Oct 06, 2026, 10:18 AM UTC
Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. The lag is decreasing now and we will update once the issue is fully resolved . We’ll provide an update once we confirm the issue is fully resolved.
- resolved Oct 06, 2026, 11:55 AM UTC
Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.