Brevo Outage History
Brevo is up right nowPingoru has recorded 101 incidents for Brevo: 101 in the last 12 months and 30 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 4 of 720 (1%) |
| May 2026 | 9 | 34 of 744 (5%) |
| June 2026 | 10 | 345 of 720 (48%) |
| July 2026 | 14 | 27 of 744 (4%) |
| August 2026 | 4 | 5 of 744 (1%) |
| September 2026 | 10 | 9 of 720 (1%) |
| October 2026 | 13 | 20 of 587 (3%) |
Incidents, newest first
Minor July 30, 2026 Delay in outbound webhooks, MA Tracker and Workflow execution 3h 22m Outbound Webhooks, Workflows, Brevo Tracker
Started Jul 30, 2026, 02:10 AM UTC· resolved Jul 30, 2026, 05:33 AM UTC
- investigating Jul 30, 2026, 02:10 AM UTC
We’ve identified an issue affecting Outbound Webhooks, the MA Tracker, and automation processing. As a result, some customers may be experiencing disruptions when using these services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will share further updates as soon as more information becomes available.
- monitoring Jul 30, 2026, 02:59 AM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- monitoring Jul 30, 2026, 03:28 AM UTC
We continue to closely monitor the affected services. While the overall impact has been mitigated, customers may still experience delays with Outbound Webhooks, MA Tracker, and Automation processing as the services continue to recover. Our teams are actively working to restore normal processing and ensure all affected services remain stable. We’ll provide a further update once the services have fully recovered. We apologise for the inconvenience and appreciate your patience and understanding.
- resolved Jul 30, 2026, 05:33 AM UTC
The issue has been successfully resolved, and all affected services are now operating normally. No further delays are expected. We sincerely appreciate your patience and understanding while our team worked to investigate and resolve the issue.
Minor July 23, 2026 SMS Delivery impacted 12m SMS Campaigns, Transactional SMS
Started Jul 23, 2026, 08:44 AM UTC· resolved Jul 23, 2026, 08:57 AM UTC
- identified Jul 23, 2026, 08:44 AM UTC
We are currently experiencing delays affecting the delivery of transactional and marketing SMS to specific regions. No requests are lost at the moment. The issue is caused by an ongoing incident with Twilio, which is impacting message delivery. As a result, SMS messages may be delivered later than expected. Twilio Incident page for reference: https://status.twilio.com/incidents/yt0m0q8qt2c3 Our team is actively monitoring the situation and looking for mitigation steps on our end. We will provide further updates as more information becomes available.
- resolved Jul 23, 2026, 08:57 AM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor July 22, 2026 Issue with Events and dependent services 12h 12m Outbound Webhooks, Workflows, Statistics
Started Jul 22, 2026, 01:29 PM UTC· resolved Jul 23, 2026, 01:42 AM UTC
- investigating Jul 22, 2026, 01:29 PM UTC
We have identified an issue affecting our event consumption service. As a result, customers may experience delays in automation triggers, webhooks, statistics updates, and the visibility of transactional and marketing events. Our engineering teams are actively investigating the issue and working to restore normal processing as quickly as possible.
- identified Jul 22, 2026, 01:37 PM UTC
We have identified the cause of the issue affecting our events consumption service. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.
- identified Jul 22, 2026, 02:27 PM UTC
Our teams are actively working to resolve the issue and reduce its impact. We will provide further updates as progress is made.
- identified Jul 22, 2026, 03:53 PM UTC
We continue to actively remediate the remaining impact of this incident. The issue affecting Marketing Statistics has now been fully resolved. Our teams are currently focused on restoring Transactional Events. At this time, transactional event logs, dependent webhooks, and automation triggers relying on these events may still be impacted. We are working to restore full functionality as quickly as possible and will provide further updates as progress is made.
- identified Jul 22, 2026, 04:50 PM UTC
We are continuing to work on implementing a fix for the issue and will provide further updates as they become available.
- identified Jul 22, 2026, 08:59 PM UTC
We are continuing to work on implementing a fix for the issue and will provide further updates as they become available.
- monitoring Jul 23, 2026, 01:29 AM UTC
We have mitigated the impact and are seeing a significant reduction in errors across the affected services. Event consumption has resumed on our end, although there is still a slight backlog that is being processed. We continue to monitor our systems closely to ensure stability and will provide another update once we have confirmed that the issue has been fully resolved.
- resolved Jul 23, 2026, 01:42 AM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor July 20, 2026 Unified Objects Event Consumption Impacted 26m Workflows, Loyalty
Started Jul 20, 2026, 01:32 PM UTC· resolved Jul 20, 2026, 01:58 PM UTC
- monitoring Jul 20, 2026, 01:32 PM UTC
We’ve detected an issue affecting the consumption of Unified Objects events on our side. Events that occurred between 02:12 PM and 02:39 PM CET were impacted. As a result, automations relying on these events may not have been triggered as expected. Additionally, some Loyalty related events processed during the same time window may also have been been affected. We have mitigated the issue and are currently monitoring the service to ensure continued stability.
- resolved Jul 20, 2026, 01:58 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor July 16, 2026 Delay in transactional email sending 13m Transactional emails delivery, Transactional emails tracking links, SMTP, Transactional SMS and 1 more
Started Jul 16, 2026, 06:28 AM UTC· resolved Jul 16, 2026, 06:42 AM UTC
- investigating Jul 16, 2026, 06:28 AM UTC
We have identified an issue impacting transactional email delivery, which may cause delays in transactional email sending for some customers. No emails have been lost, there is just a delay. Our team is actively investigating the root cause and working to restore normal service as quickly as possible. We apologize for the inconvenience and appreciate your patience. We will continue to share updates as more information becomes available.
- identified Jul 16, 2026, 06:36 AM UTC
We have identified the cause of the issue affecting transactional email services for some clients only. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.
- monitoring Jul 16, 2026, 06:38 AM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved Jul 16, 2026, 06:42 AM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor July 13, 2026 Issue with Chatbot on Conversations 19m Inbox, Calls, Meetings
Started Jul 13, 2026, 12:31 PM UTC· resolved Jul 13, 2026, 12:50 PM UTC
- investigating Jul 13, 2026, 12:31 PM UTC
We’ve detected an issue affecting AI chatbot, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- monitoring Jul 13, 2026, 12:40 PM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved Jul 13, 2026, 12:50 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor July 4, 2026 Multiple services impacted 25m Contacts, Marketing emails delivery, Transactional emails delivery, Brevo Tracker
Started Jul 04, 2026, 06:05 AM UTC· resolved Jul 04, 2026, 06:31 AM UTC
- investigating Jul 04, 2026, 06:05 AM UTC
We’ve detected an issue affecting Multiple Services on the platform, and as a result, some cutomers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- monitoring Jul 04, 2026, 06:24 AM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved Jul 04, 2026, 06:31 AM UTC
The issue has been resolved, and all affected services are now functioning normally. The previously queued emails still expected to see short delivery delays while no new emails are delayed. Thank you for your patience while we worked to address the issue.
Minor July 1, 2026 Delay in execution of workflow steps 2h 7m Workflows
Started Jul 01, 2026, 02:58 PM UTC· resolved Jul 01, 2026, 05:05 PM UTC
- investigating Jul 01, 2026, 02:58 PM UTC
We’ve identified an issue that’s affecting workflow step execution, and as a result, some customers may experience delays in workflow processing. Our engineering team is actively investigating the root cause and working to restore normal processing as quickly as possible. We sincerely apologize for the disruption and understand the impact this may have on your operations. We’ll keep you updated as we learn more and will share another update as soon as we have additional information. Thank you for your patience and understanding.
- monitoring Jul 01, 2026, 03:22 PM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved Jul 01, 2026, 05:05 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor July 1, 2026 Delay in Email Sending 3m Marketing emails delivery, Transactional emails delivery
Started Jul 01, 2026, 11:05 AM UTC· resolved Jul 01, 2026, 11:08 AM UTC
- monitoring Jul 01, 2026, 11:05 AM UTC
We have detected an issue affecting email sending for both Marketing and Transactional emails. As a result, some customers may have experienced email delivery delays of approximately 15 minutes. Our team has mitigated the impact, and the issue should no longer affect email delivery. We are continuing to monitor the situation closely to ensure everything remains stable. We apologize for the inconvenience caused and will share further updates as soon as more information becomes available.
- resolved Jul 01, 2026, 11:08 AM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor June 30, 2026 Latency on Brevo tracker 8h 46m Brevo Tracker
Started Jun 30, 2026, 02:03 AM UTC· resolved Jun 30, 2026, 10:49 AM UTC
- investigating Jun 30, 2026, 02:03 AM UTC
We’ve detected an issue affecting events coming from tracker and as a result, some cutomers may be experiencing latency while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- monitoring Jun 30, 2026, 02:13 AM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved Jun 30, 2026, 10:49 AM UTC
The issue has been resolved, and all affected services are now functioning normally. There are no loss. Thank you for your patience while we worked to address the issue.
Minor June 23, 2026 Closing test incident. –
Started Jun 23, 2026, 01:12 PM UTC· resolved Jun 23, 2026, 01:12 PM UTC
- monitoring Jun 23, 2026, 01:12 PM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved Jun 23, 2026, 01:12 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor June 19, 2026 Transactional sending impacted (v3/smtp/email) 5d 2h
Started Jun 19, 2026, 11:27 AM UTC· resolved Jun 24, 2026, 02:16 PM UTC
- investigating Jun 19, 2026, 11:27 AM UTC
We’ve detected an issue affecting Transactional email sending, and as a result, some cutomers may be experiencing disruptions while sending transactional emails. Issue started 11:14 AM UTC Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- identified Jun 19, 2026, 11:41 AM UTC
We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.
- monitoring Jun 19, 2026, 12:03 PM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved Jun 19, 2026, 12:12 PM UTC
The issue has been resolved, and all affected services are now functioning normally. The incident affecting our Transactional Email API (v3/smtp/email) and SMTP relay has been resolved. All affected emails have been successfully processed and delivered. Thank you for your patience while we worked to address the issue.
- resolved Jun 24, 2026, 02:16 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor June 16, 2026 Transactional email sending halted 14d 1h SMTP
Started Jun 16, 2026, 09:12 AM UTC· resolved Jun 30, 2026, 11:01 AM UTC
- investigating Jun 16, 2026, 09:12 AM UTC
We are currently experiencing an issue affecting transactional email sending. Messages are being held in our sending queue and will be processed once the issue is resolved — no emails are being lost. - Impact: Transactional email sending is currently halted (API + SMTP relay). New submissions are accepted but not yet being delivered. - Not impacted: Marketing campaigns, contact management, dashboard access, and other platform features remain operational. - Started: 2026-06-16, 09:00 UTC. - Status: Engineering teams are actively investigating the root cause.
- identified Jun 16, 2026, 09:37 AM UTC
We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.
- monitoring Jun 16, 2026, 09:42 AM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. Mails are started sending and delivered . We are now actively monitoring .
- resolved Jun 16, 2026, 09:51 AM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
- resolved Jun 30, 2026, 11:01 AM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor June 15, 2026 Delay in Automation Trigger 59m Brevo Tracker
Started Jun 15, 2026, 03:53 PM UTC· resolved Jun 15, 2026, 04:52 PM UTC
- identified Jun 15, 2026, 03:53 PM UTC
We have identified an issue impacting custom event propagation to automation triggers, which may result in delayed automation execution for some clients. The root cause has been identified, and we are currently working on mitigation measures.
- resolved Jun 15, 2026, 04:52 PM UTC
The issue has been resolved, and the affected service is now functioning normally. Thank you for your patience while we worked to address the issue.
Minor June 13, 2026 Delay in scheduled automation 7m Workflows, Brevo Tracker
Started Jun 13, 2026, 04:24 PM UTC· resolved Jun 13, 2026, 04:31 PM UTC
- investigating Jun 13, 2026, 04:24 PM UTC
We’ve detected an issue affecting automation services, and as a result, some customers may be experiencing disruptions while using it. There is approximately 30 mints lag on the scheduled automation including wait steps. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- resolved Jun 13, 2026, 04:31 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor June 10, 2026 Delay in marketing emails 5h 39m Marketing emails delivery
Started Jun 10, 2026, 07:59 AM UTC· resolved Jun 10, 2026, 01:38 PM UTC
- investigating Jun 10, 2026, 07:59 AM UTC
We’ve detected an issue affecting marketing emails, which may cause campaign sending delays for some customers. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- identified Jun 10, 2026, 08:37 AM UTC
We have identified the cause of the issue affecting marketing emails delivery. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.
- identified Jun 10, 2026, 09:30 AM UTC
We are continuing to work on mitigating the impact of this issue. We will keep you informed and provide the next update once we have more information to share.
- monitoring Jun 10, 2026, 01:37 PM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved Jun 10, 2026, 01:38 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor June 3, 2026 Delay in SMS Statistics 31m Statistics, Transactional SMS
Started Jun 03, 2026, 09:44 AM UTC· resolved Jun 03, 2026, 10:16 AM UTC
- investigating Jun 03, 2026, 09:44 AM UTC
We have detected an issue affecting SMS Statistics for both Marketing SMS and Transactional SMS and as a result, some customers may be experiencing disruptions while using it. Please be assured that SMS sending functionality is not impacted. The issue is limited to delays in the update and display of SMS statistics. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide further updates as soon as more information becomes available.
- identified Jun 03, 2026, 09:58 AM UTC
We have identified the cause of the issue affecting the SMS Statistics and our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.
- monitoring Jun 03, 2026, 10:07 AM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability while the remaining backlog is being processed. We’ll provide an update once the lag has been fully cleared and we confirm the issue is fully resolved.
- resolved Jun 03, 2026, 10:16 AM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor June 2, 2026 Delay in Transactional Email Sending 9m Transactional emails delivery
Started Jun 02, 2026, 08:07 AM UTC· resolved Jun 02, 2026, 08:16 AM UTC
- monitoring Jun 02, 2026, 08:07 AM UTC
We experienced a brief platform issue resulting in temporary delays in email transactional processing. The issue has been resolved, and system performance has returned to normal. Some emails may have been delayed by a few minutes during this period. At this time, we do not expect any email loss. We apologize for any inconvenience caused and appreciate your understanding.
- resolved Jun 02, 2026, 08:16 AM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor May 28, 2026 Delay in email Transactional Email sending for East 1 region 44m Transactional emails delivery
Started May 28, 2026, 12:56 PM UTC· resolved May 28, 2026, 01:41 PM UTC
- investigating May 28, 2026, 12:56 PM UTC
We’ve detected an issue affecting Transactional Email sending for East 1 region and as a result, there may be some delay in transactional email sending. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- monitoring May 28, 2026, 01:09 PM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services in US East 1 region. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved May 28, 2026, 01:41 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor May 28, 2026 Delay in Marketing and Transactional SMS 23h SMS Campaigns, Transactional SMS
Started May 28, 2026, 09:34 AM UTC· resolved May 29, 2026, 08:34 AM UTC
- investigating May 28, 2026, 09:34 AM UTC
We’ve detected an issue affecting the delivery of Marketing and Transactional SMS messages due to an issue with one of our third-party providers and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- investigating May 28, 2026, 10:30 AM UTC
SMS delivery is operating normally. However, a subset of SMS messages may experience delayed or missing delivery status events for previously scheduled or queued traffic. We continue to work closely with our third-party provider as restoration efforts remain ongoing and will provide further updates as progress is made toward full resolution. We apologize for the inconvenience and will continue to provide updates as progress is made toward full resolution.
- identified May 28, 2026, 10:42 AM UTC
We have identified the cause of the issue and continue to work closely with our third-party provider as restoration efforts remain ongoing. SMS delivery is operating normally; however, a subset of SMS messages may still experience delayed or missing delivery status events for previously scheduled or queued traffic. We will continue to provide updates as progress is made toward full resolution.
- monitoring May 28, 2026, 10:45 AM UTC
We have implemented mitigation measures and continue to work closely with our third-party provider as restoration efforts remain ongoing. SMS delivery is operating normally; however, a subset of SMS messages may still experience delayed or missing delivery status events for previously scheduled or queued traffic. We are closely monitoring the situation and will continue to provide updates as progress is made toward full resolution.
- resolved May 28, 2026, 11:47 AM UTC
The issue has been resolved, and all affected services are now functioning normally. Delivery Status Events are being processed successfully now, and the remaining delayed events are expected to be fully processed within the next few hours. Thank you for your patience and understanding while we worked to resolve the issue.
- resolved May 29, 2026, 08:34 AM UTC
The issue remains resolved, and all the delayed Delivery Status Events have now been processed successfully. All affected services are operating normally. We thank you for your patience and understanding throughout the duration of the incident.
Minor May 22, 2026 Delay in Transactional Email Delivery 40s
Started May 22, 2026, 11:19 AM UTC· resolved May 22, 2026, 11:19 AM UTC
- investigating May 22, 2026, 11:19 AM UTC
We experienced an issue impacting transactional email delivery starting at 10:52 AM UTC. During the incident window, customers may have experienced delays of up to approximately 10 minutes in email delivery. The issue lasted for approximately 15 minutes and has now been fully resolved. All queued emails have been successfully processed, and email delivery latency has returned to normal levels. We apologize for the inconvenience and continue to monitor the system closely to ensure service stability.
- identified May 22, 2026, 11:19 AM UTC
We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.
- resolved May 22, 2026, 11:19 AM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor May 17, 2026 Delay in event processing 1h 44m Workflows, Transactional SMS
Started May 17, 2026, 04:59 PM UTC· resolved May 17, 2026, 06:44 PM UTC
- investigating May 17, 2026, 04:59 PM UTC
We’ve detected an issue affecting segmentation and automation and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- identified May 17, 2026, 05:23 PM UTC
We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.
- monitoring May 17, 2026, 05:30 PM UTC
All the delayed events have been processed successfully, event processing lag has been resolved except for a single missing node. We’ll provide an update once we confirm the issue is fully resolved.
- resolved May 17, 2026, 06:44 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor May 15, 2026 SMS Stats Delayed 1h 50m Transactional SMS
Started May 15, 2026, 05:55 PM UTC· resolved May 15, 2026, 07:46 PM UTC
- investigating May 15, 2026, 05:55 PM UTC
We’ve identified an issue affecting webhooks and transactional SMS event processing (such as sent and delivered events). There is no impact on Transactional SMS sending. The root cause has been identified, and our team is actively working on mitigation and recovery. We apologize for the inconvenience caused and will continue to share updates as soon as more information becomes available.
- monitoring May 15, 2026, 05:59 PM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved May 15, 2026, 07:46 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Minor May 7, 2026 Delay in transactional and marketing SMS 2h 42m SMS Campaigns, Transactional SMS
Started May 07, 2026, 04:46 PM UTC· resolved May 07, 2026, 07:28 PM UTC
- investigating May 07, 2026, 04:46 PM UTC
We’ve detected an issue affecting transactional and marketing SMS, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- investigating May 07, 2026, 05:39 PM UTC
We remain closely engaged with our third-party provider as they continue working toward a full resolution. Following the mitigations that have been implemented, newly submitted messages are now being processed successfully. Some customers may still experience delays with previously scheduled or queued messages. These messages will be delivered once services are fully restored.
- identified May 07, 2026, 05:49 PM UTC
We have identified the root cause of the issue impacting SMS delivery. Our team is actively working with the third-party provider to implement a resolution. Mitigation steps have been applied, and newly submitted messages are being processed successfully. However, some customers may continue to experience delays with previously queued or scheduled messages until full service restoration is complete. We will continue to provide updates as progress is made.
- resolved May 07, 2026, 07:28 PM UTC
The issue has been resolved, and all affected services are now functioning normally. If there are any previously queued messages that were not delivered, please reschedule them as needed. Thank you for your patience and understanding while we worked to resolve the issue.
Minor April 30, 2026 Issue with the Transactional SMS Statistics 36m Transactional SMS
Started Apr 30, 2026, 03:49 AM UTC· resolved Apr 30, 2026, 04:26 AM UTC
- investigating Apr 30, 2026, 03:49 AM UTC
We’ve detected an issue affecting Transactional SMS Statistics, and as a result, some customers may be experiencing disruptions while fetching the events. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologise for the inconvenience and will share further updates as soon as we have more information.
- identified Apr 30, 2026, 03:55 AM UTC
We have identified the cause of the issue affecting the Transactional SMS Events. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.
- monitoring Apr 30, 2026, 04:11 AM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved Apr 30, 2026, 04:26 AM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.