Brevo experienced a minor incident on September 21, 2026 affecting Inbox and Calls, lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2026, 09:44 AM UTC
Status: Investigating We have identified issue effecting our Phone and Conversations service. Some phone call history data is not complete, will be refilled soon Gmail and Outlook conversations emails are currently delayed or not delivered, both for incoming and outgoing messages. This issue affects all users of Phone and Conversations. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available. Affected components Inbox (Degraded performance) Calls (Degraded performance)
- monitoring Sep 21, 2026, 10:16 AM UTC
Status: Monitoring Phone services have been restored, and Conversations are currently processing. Email processing has also resumed. Due to the large volume of emails queued during the issue, processing will take some time. We are continuing to work through the backlog and are monitoring the services as well. Affected components Inbox (Degraded performance) Calls (Operational)
- resolved Sep 21, 2026, 12:12 PM UTC
Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Inbox (Operational) Calls (Operational)