Is Brevo down?

Status: Investigating We have detected an issue affecting Contact Services, Redirection Links for both Marketing Email Campaigns and Transactional Emails, and events processing delays. As a result, some clients may experience disruptions while using these services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Marketing email tracking links (Degraded performance) Contacts (Degraded performance) Transactional emails tracking links (Degraded performance) Contact Management API (Degraded performance)

Status: Investigating The issue continues to affect Contact Services, Redirection Links for Marketing Email Campaigns and Transactional Emails, and event processing. We have also identified an additional impact on Automation Workflows. As a result, some clients may experience disruptions while using these services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as more information becomes available. Affected components Transactional emails tracking links (Degraded performance) Contact Management API (Degraded performance) Marketing email tracking links (Degraded performance) Workflows (Degraded performance) Contacts (Degraded performance)

Status: Investigating The issue continues to affect Contact Services, Redirection Links for Marketing Email Campaigns and Transactional Emails, event processing, and Automation Workflows. We have also identified additional impacts on Webhooks, WhatsApp sendings, and Phone Meetings. As a result, some clients may experience disruptions while using these services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as more information becomes available. Affected components WhatsApp Campaigns (Degraded performance) Meetings (Degraded performance) Transactional emails tracking links (Degraded performance) Contact Management API (Degraded performance) Marketing email tracking links (Degraded performance) Outbound Webhooks (Degraded performance) Workflows (Degraded performance) Contacts (Degraded performance)

Status: Investigating We continue to investigate the ongoing issue affecting Contact Services, Redirection Links for Marketing Email Campaigns and Transactional Emails, event processing, Automation Workflows, Webhooks, WhatsApp message sending, and Phone Meetings. We have now identified an additional impact on Transactional Email sending, which may cause some clients to experience disruptions when sending emails. Our team is actively working to resolve the issue. We apologise for the inconveniences and will provide further updates as more information becomes available. Affected components Contact Management API (Degraded performance) Workflows (Degraded performance) Meetings (Degraded performance) Transactional emails tracking links (Degraded performance) Marketing email tracking links (Degraded performance) Transactional emails delivery (Degraded performance) Outbound Webhooks (Degraded performance) Contacts (Degraded performance) WhatsApp Campaigns (Degraded performance)

Status: Investigating Our investigation is ongoing, and we have identified an additional impact on Marketing SMS Campaigns as well. The issue continues to affect Contact Services, Redirection Links for Marketing Email Campaigns and Transactional Emails, event processing, Automation Workflows, Webhooks, WhatsApp message sending, Phone Meetings, and Transactional Email sending. As a result, some clients may experience disruptions across these services. Our team is actively working to resolve the issue. We apologize for the inconvenience and will share further updates as more information becomes available. Affected components Marketing email tracking links (Degraded performance) Outbound Webhooks (Degraded performance) Workflows (Degraded performance) Transactional emails tracking links (Degraded performance) Contact Management API (Degraded performance) SMS Campaigns (Degraded performance) Transactional emails delivery (Degraded performance) Contacts (Degraded performance) WhatsApp Campaigns (Degraded performance) Meetings (Degraded performance)

Status: Investigating The issue remains ongoing, and our team continues to investigate the root cause and work towards a resolution. Some clients may continue to experience disruptions across the affected services. We apologize for the inconvenience and will share further updates as more information becomes available. Affected components Contacts (Degraded performance) Transactional emails tracking links (Degraded performance) Contact Management API (Degraded performance) SMS Campaigns (Degraded performance) Marketing email tracking links (Degraded performance) Outbound Webhooks (Degraded performance) Workflows (Degraded performance) WhatsApp Campaigns (Degraded performance) Meetings (Degraded performance) Transactional emails delivery (Operational)

Status: Identified We have identified the root cause of the issue affecting the previously reported services. Our team is working on implementing a fix to mitigate the impact and restore normal service. We will continue to provide updates as we make progress towards resolution. Affected components Contact Management API (Degraded performance) SMS Campaigns (Degraded performance) Transactional emails delivery (Operational) Workflows (Degraded performance) Contacts (Degraded performance) WhatsApp Campaigns (Degraded performance) Meetings (Degraded performance) Transactional emails tracking links (Degraded performance) Marketing email tracking links (Degraded performance) Outbound Webhooks (Degraded performance)

Status: Identified We are seeing improvements across the affected services, with most services now recovered. Our team continues to monitor the situation and is working to restore the remaining services. We apologize for the inconvenience and will provide further updates as more information becomes available. Affected components Meetings (Degraded performance) Contacts (Degraded performance) WhatsApp Campaigns (Degraded performance) Transactional emails tracking links (Degraded performance) Contact Management API (Degraded performance) SMS Campaigns (Degraded performance) Marketing email tracking links (Degraded performance) Transactional emails delivery (Operational) Outbound Webhooks (Degraded performance) Workflows (Degraded performance)

Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components Marketing email tracking links (Operational) Transactional emails delivery (Operational) Contacts (Operational) Meetings (Operational) SMS Campaigns (Operational) Outbound Webhooks (Operational) Workflows (Operational) WhatsApp Campaigns (Operational) Transactional emails tracking links (Operational) Contact Management API (Operational)

Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Workflows (Operational) WhatsApp Campaigns (Operational) Transactional emails tracking links (Operational) Contact Management API (Operational) Marketing email tracking links (Operational) Contacts (Operational) Meetings (Operational) SMS Campaigns (Operational) Transactional emails delivery (Operational) Outbound Webhooks (Operational)

Status: Identified Clients making requests to POST /v3/contacts/doubleOptinConfirmation may encounter the following error: `Your SMTP account needs to be activated to use this endpoint. Please contact us at [email protected] "[email protected]": mailto:[email protected] to request activation.` To use the doubleOptinConfirmation endpoint, the API key must have the "Transactional Email" scope, as sending the double opt-in confirmation email is part of the flow. Only the doubleOptinConfirmation endpoint is impacted. We’re also working on improving the error message to make it more descriptive and actionable. Additionally, we’ll review the overall flow to identify opportunities to make it clearer and more intuitive for clients. Affected components Contact Management API (Degraded performance)

Status: Identified We’ve updated the error message to make it clearer and more intuitive for clients. We’re also working on improving the flow to remove the dependency on the Transactional Email scope. Affected components Contact Management API (Degraded performance)

Status: Resolved We’ve updated the error message to make it clearer and more intuitive for clients. The API requests should not be blocked after following the recommended step in the error message. Affected components Contact Management API (Operational)

Status: Identified We are currently experiencing an issue with a third-party service responsible for tax calculations for customers with the United States as their billing country. As a result, customers in the US may be unable to purchase new plans and will see errors on the plan page. For renewals, credits will be applied to customer accounts, but invoice generation may fail. Our team is working and coordinating to restore normal operations as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available.

Status: Resolved The issue has been resolved, and plan purchase should now function normally. Thank you for your patience while we worked to address the issue.

Status: Investigating We’ve identified an issue affecting public API requests to Corporate endpoints. As a result, some customers may be experiencing 5xx errors when making requests to these endpoints. The impact is currently limited to Corporate endpoints, with other endpoints unaffected. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologise for the inconvenience and will share further updates as more information becomes available. Affected components Account and Settings API (Degraded performance)

Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components Account and Settings API (Degraded performance)

Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Account and Settings API (Operational)

Status: Investigating We’ve detected an issue affecting transactional and automation services, and as a result, some customers may be experiencing delays or disruptions while using these services. Our team is actively investigating the root cause, including elevated latency and event processing delays, and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Workflows (Degraded performance) Transactional emails tracking links (Degraded performance) Transactional emails delivery (Degraded performance)

Status: Identified We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution. Affected components Transactional emails delivery (Degraded performance) Brevo Tracker (Degraded performance) Workflows (Degraded performance) Transactional emails tracking links (Degraded performance)

Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Transactional emails delivery (Operational) Brevo Tracker (Operational) Workflows (Operational) Transactional emails tracking links (Operational)