Is Brevo down?

Status: Investigating We’ve detected an issue affecting our Automation platform, SMS transactional delivery, transactional email delivery, marketing email delivery. As a result, some customers may be experiencing disruptions while using these services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologise for the inconvenience and will share further updates as soon as we have more information. Affected components Transactional SMS (Degraded performance) Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance) Workflows (Degraded performance)

Status: Investigating We’re currently investigating an issue affecting the availability of several Brevo services. In addition to the services already impacted, some customers may also experience disruptions when using: • WhatsApp • Segmentation • Certain user and account management features Our technical teams are actively working to restore all affected services as quickly as possible. We apologise for the disruption and appreciate your patience and understanding. We’ll continue to provide updates as soon as more information becomes available. Affected components Account and Settings (Degraded performance) Workflows (Degraded performance) Contacts (Degraded performance) WhatsApp Campaigns (Degraded performance) Transactional SMS (Degraded performance) Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance)

Status: Investigating We’ve identified an additional service impacted by the ongoing issue: Outbound Webhooks. Our teams are actively investigating to determine whether any other services or functionalities are affected and are working to restore service stability as quickly as possible. We’ll continue to monitor the situation closely and keep you updated as soon as more information becomes available. We apologise for the inconvenience and appreciate your patience and understanding. Affected components Marketing emails delivery (Degraded performance) Account and Settings (Degraded performance) Outbound Webhooks (Degraded performance) Workflows (Degraded performance) Contacts (Degraded performance) WhatsApp Campaigns (Degraded performance) Transactional SMS (Degraded performance) Transactional emails delivery (Degraded performance)

Status: Identified We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution. Affected components Workflows (Degraded performance) Contacts (Degraded performance) WhatsApp Campaigns (Degraded performance) Transactional SMS (Degraded performance) Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance) Account and Settings (Degraded performance) Outbound Webhooks (Degraded performance)

Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components Account and Settings (Degraded performance) Outbound Webhooks (Degraded performance) Workflows (Degraded performance) Contacts (Degraded performance) WhatsApp Campaigns (Degraded performance) Transactional SMS (Degraded performance) Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance)

Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Contacts (Operational) WhatsApp Campaigns (Operational) Transactional SMS (Operational) Transactional emails delivery (Operational) Marketing emails delivery (Operational) Account and Settings (Operational) Outbound Webhooks (Operational) Workflows (Operational)

Status: Investigating We’ve identified an issue currently affecting multiple services, which may be causing disruptions for some customers while using the platform. Our teams are actively investigating the issue and checking other areas to determine the full scope of the impacted services. We’re working to restore normal service as soon as possible. We apologise for any inconvenience caused and appreciate your patience and understanding. Affected components Account and Settings (Degraded performance) Brevo Tracker (Degraded performance) Workflows (Degraded performance) Account and Settings API (Degraded performance)

Status: Identified We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution. Affected components Brevo Tracker (Degraded performance) Workflows (Degraded performance) Contacts (Degraded performance) Account and Settings API (Degraded performance) Account and Settings (Degraded performance)

Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components Brevo Tracker (Degraded performance) Workflows (Degraded performance) Contacts (Degraded performance) Account and Settings API (Degraded performance) Account and Settings (Degraded performance)

Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Brevo Tracker (Operational) Workflows (Operational) Contacts (Operational) Account and Settings API (Operational) Account and Settings (Operational)

Status: Identified We are currently experiencing delays affecting the delivery of transactional and marketing SMS to specific regions. No requests are lost at the moment. The issue is caused by an ongoing incident with Twilio, which is impacting message delivery. As a result, SMS messages may be delivered later than expected. Twilio Incident page for reference: https://status.twilio.com/incidents/yt0m0q8qt2c3 Our team is actively monitoring the situation and looking for mitigation steps on our end. We will provide further updates as more information becomes available. Affected components SMS Campaigns (Degraded performance) Transactional SMS (Degraded performance)

Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components SMS Campaigns (Operational) Transactional SMS (Operational)

Status: Investigating We have identified an issue affecting our event consumption service. As a result, customers may experience delays in automation triggers, webhooks, statistics updates, and the visibility of transactional and marketing events. Our engineering teams are actively investigating the issue and working to restore normal processing as quickly as possible. Affected components Outbound Webhooks (Degraded performance) Workflows (Degraded performance) Statistics (Degraded performance)

Status: Identified We have identified the cause of the issue affecting our events consumption service. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution. Affected components Outbound Webhooks (Degraded performance) Workflows (Degraded performance) Statistics (Degraded performance)

Status: Identified Our teams are actively working to resolve the issue and reduce its impact. We will provide further updates as progress is made. Affected components Workflows (Degraded performance) Statistics (Degraded performance) Outbound Webhooks (Degraded performance)

Status: Identified We continue to actively remediate the remaining impact of this incident. The issue affecting Marketing Statistics has now been fully resolved. Our teams are currently focused on restoring Transactional Events. At this time, transactional event logs, dependent webhooks, and automation triggers relying on these events may still be impacted. We are working to restore full functionality as quickly as possible and will provide further updates as progress is made. Affected components Outbound Webhooks (Degraded performance) Workflows (Degraded performance) Statistics (Degraded performance)

Status: Identified We are continuing to work on implementing a fix for the issue and will provide further updates as they become available. Affected components Outbound Webhooks (Degraded performance) Workflows (Degraded performance) Statistics (Degraded performance)

Status: Identified We are continuing to work on implementing a fix for the issue and will provide further updates as they become available. Affected components Outbound Webhooks (Degraded performance) Workflows (Degraded performance) Statistics (Degraded performance)

Status: Monitoring We have mitigated the impact and are seeing a significant reduction in errors across the affected services. Event consumption has resumed on our end, although there is still a slight backlog that is being processed. We continue to monitor our systems closely to ensure stability and will provide another update once we have confirmed that the issue has been fully resolved. Affected components Workflows (Degraded performance) Statistics (Degraded performance) Outbound Webhooks (Degraded performance)

Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Statistics (Operational) Outbound Webhooks (Operational) Workflows (Operational)

Status: Monitoring We’ve detected an issue affecting the consumption of Unified Objects events on our side. Events that occurred between 02:12 PM and 02:39 PM CET were impacted. As a result, automations relying on these events may not have been triggered as expected. Additionally, some Loyalty related events processed during the same time window may also have been been affected. We have mitigated the issue and are currently monitoring the service to ensure continued stability. Affected components Workflows (Degraded performance) Loyalty (Degraded performance)

Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Workflows (Operational) Loyalty (Operational)