Box Outage History

Box is up right now

Box had 46 outages in the last 2 years totaling 40h 9m of downtime — averaging 1.9 incidents per month.

There were 46 Box outages since April 14, 2025 totaling 40h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.box.com

Minor July 7, 2026

[Medium] Issues with Search service, Box Sign Templates and Metadata queries

Detected by Pingoru
Jul 07, 2026, 02:11 PM UTC
Resolved
Jul 07, 2026, 04:19 PM UTC
Duration
2h 8m
Affected: SearchSearchBox Sign
Timeline · 6 updates
  1. investigating Jul 07, 2026, 02:11 PM UTC

    Our team is investigating an issue with the Search service and Metadata queries. Users may see errors or slowness when attempting to search items in Box and / or using Metadata queries. We will provide additional information as it becomes available.

  2. investigating Jul 07, 2026, 02:42 PM UTC

    Our team is investigating an issue with the Search service, Box Sign Templates and Metadata queries. Users may see errors or slowness when attempting to search items in Box and / or using Metadata queries. We will provide additional information as it becomes available.

  3. identified Jul 07, 2026, 03:07 PM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  4. identified Jul 07, 2026, 04:01 PM UTC

    Our team continues remediation efforts to restore full functionality to the Search service, Box Sign Templates and Metadata queries. We will provide additional updates as they become available.

  5. monitoring Jul 07, 2026, 04:12 PM UTC

    Our team has taken steps to remediate this issue and is seeing improvement for the Search service, Box Sign Templates and Metadata queries. We are continuing to monitor for any additional impact.

  6. resolved Jul 07, 2026, 04:19 PM UTC

    After further monitoring, this incident is now considered resolved. Search service, Box Sign Templates and Metadata queries have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Major June 25, 2026

[Medium] Issues with Zip Downloads

Detected by Pingoru
Jun 25, 2026, 07:29 PM UTC
Resolved
Jun 25, 2026, 09:47 PM UTC
Duration
2h 18m
Affected: Uploads/Downloads
Timeline · 5 updates
  1. investigating Jun 25, 2026, 07:29 PM UTC

    Our team is investigating an issue with Zip Downloads in the Box Web Application. Users may see errors or slowness when attempting to download folders from Box. We will provide additional information as it becomes available.

  2. identified Jun 25, 2026, 07:50 PM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  3. identified Jun 25, 2026, 07:59 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jun 25, 2026, 08:29 PM UTC

    Our team has taken steps to remediate this issue and is seeing improvement for the Zip Downloads service. We are continuing to monitor for any additional impact.

  5. resolved Jun 25, 2026, 09:47 PM UTC

    After further monitoring, this incident is now considered resolved. The Zip Downloads service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Minor June 16, 2026

[Minor] Issues with Downloads

Detected by Pingoru
Jun 16, 2026, 11:16 PM UTC
Resolved
Jun 16, 2026, 11:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 16, 2026, 11:16 PM UTC

    From approximately 3:40PM and 3:50 PM PDT, we observed an issue impacting downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Major June 1, 2026

[Medium] Issues with Box AI

Detected by Pingoru
Jun 01, 2026, 12:58 AM UTC
Resolved
Jun 01, 2026, 02:25 AM UTC
Duration
1h 27m
Affected: Box AI
Timeline · 4 updates
  1. investigating Jun 01, 2026, 12:58 AM UTC

    We are investigating an ongoing issue affecting Box AI. We will provide more information as soon as it is available.

  2. identified Jun 01, 2026, 01:16 AM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  3. monitoring Jun 01, 2026, 01:49 AM UTC

    Our team has taken steps to remediate this issue and is seeing improvement for Box AI. We are continuing to monitor for any additional impact.

  4. resolved Jun 01, 2026, 02:25 AM UTC

    After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Read the full incident report →

Major April 27, 2026

[Medium] Issues with Box Search

Detected by Pingoru
Apr 27, 2026, 05:36 PM UTC
Resolved
Apr 27, 2026, 07:11 PM UTC
Duration
1h 34m
Affected: Search
Timeline · 6 updates
  1. investigating Apr 27, 2026, 05:36 PM UTC

    Our team is investigating an issue with Search by metadata in the Box Web Application. Users may see search results not return. We will provide additional information as it becomes available.

  2. investigating Apr 27, 2026, 05:37 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 27, 2026, 05:51 PM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  4. identified Apr 27, 2026, 05:52 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Apr 27, 2026, 06:17 PM UTC

    Our team has taken steps to remediate this issue and is seeing improvement for the search with metadata service. We are continuing to monitor for any additional impact.

  6. resolved Apr 27, 2026, 07:11 PM UTC

    After further monitoring, this incident is now considered resolved. Search with metadata has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Minor April 7, 2026

[Minor] Customers may have experienced issues using Public API

Detected by Pingoru
Apr 07, 2026, 12:36 AM UTC
Resolved
Apr 07, 2026, 12:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 07, 2026, 12:36 AM UTC

    Between 4:57 and 5:05 PM PST, some users may have experienced difficulties using Public API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.

Read the full incident report →

Major March 25, 2026

[Medium] Issues Accessing the Admin Console Dashboard

Detected by Pingoru
Mar 25, 2026, 11:44 AM UTC
Resolved
Mar 25, 2026, 02:03 PM UTC
Duration
2h 19m
Affected: Admin Console & Functionality
Timeline · 4 updates
  1. investigating Mar 25, 2026, 11:44 AM UTC

    Our team is investigating an issue with the Admin Conssole dashboard. Users may experience slowness when attempting to access the Admin Console. We will provide additional information as it becomes available.

  2. identified Mar 25, 2026, 12:23 PM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  3. monitoring Mar 25, 2026, 01:36 PM UTC

    Our team has taken steps to remediate this issue and is seeing improvement to access the Box Admin console. We are continuing to monitor for any additional impact.

  4. resolved Mar 25, 2026, 02:03 PM UTC

    After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Major March 18, 2026

[Medium] Customers may experience issues previewing files

Detected by Pingoru
Mar 18, 2026, 06:00 PM UTC
Resolved
Mar 18, 2026, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 18, 2026, 06:49 PM UTC

    Between 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.

Read the full incident report →

Minor February 20, 2026

[Minor] User May Encounter Issues Accessing Marketing Page box.com

Detected by Pingoru
Feb 20, 2026, 07:11 PM UTC
Resolved
Feb 20, 2026, 08:37 PM UTC
Duration
1h 25m
Affected: Login/SSOBox.com Marketing Website
Timeline · 4 updates
  1. investigating Feb 20, 2026, 07:11 PM UTC

    Our team is investigating an issue with the marketing site box.com. Users may see errors when attempting to access Box.

  2. identified Feb 20, 2026, 07:14 PM UTC

    Our team has identified the underlying cause of this issue and is working to take remediating steps. The issue is due to an outage within Cloudflare at this time: https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt As we work on remediation steps users can workaround this issue by access box through app.box.com instead of box.com

  3. monitoring Feb 20, 2026, 07:30 PM UTC

    Our team has taken steps to remediate this issue and is seeing improvement for our marketing page box.com. We are continuing to monitor for any additional impact.

  4. resolved Feb 20, 2026, 08:37 PM UTC

    This incident has now been resolved. Box will continue to monitor CloudFlare: https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt

Read the full incident report →

Critical January 9, 2026

[Critical] Issues with Logins, Notes and API

Detected by Pingoru
Jan 09, 2026, 07:14 AM UTC
Resolved
Jan 09, 2026, 06:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 09, 2026, 07:14 AM UTC

    From approximately 9:52 PM to 10:00 PM US Pacific time, we observed an issue impacting Logins, Notes and API. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Read the full incident report →

Critical December 17, 2025

[Critical] Issues with multiple Box services

Detected by Pingoru
Dec 17, 2025, 12:57 AM UTC
Resolved
Dec 17, 2025, 04:31 AM UTC
Duration
3h 33m
Affected: Content APILogin/SSOWeb ApplicationContent PreviewBox DriveAuthentication (OAuth 2.0 / JWT)SearchUploads/DownloadsWebhooksBox Embed WidgetBox SignBox CanvasWorkflows and AutomationsBox ShuttleBox AIBox Doc GenBox Apps
Timeline · 8 updates

Read the full incident report →