BetterCloud Outage History

We have received reports indicating that some O365 integrations may be unexpectedly disconnecting. We are currently investigating the issue. We will provide further updates as more details become available. Please contact [email protected] with any questions or concerns.

We are currently investigating an issue that is impacting the Workflows and Action menu UI in app.bettercloud.com, including On Demand Workflows. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

We are currently investigating an issue that is preventing certain types of Workflows from triggering. Specifically Workflows set to trigger from BambooHR or Custom Attribute related events are affected. We apologize for any inconvenience this is causing and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].

We are still actively troubleshooting an issue that is preventing certain types of Workflows from triggering. We apologize for any inconvenience this is causing, and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].

We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please email our support team at [email protected].

We are investigating an issue that is causing Workflow Action delays for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]

We have identified and are investigating an issue causing delays for workflow actions and Self Service Agent & integration installation errors for a subset of customers. Our engineering team has applied changes that have reduced the impact, and we are continuing to monitor affected services to ensure normal processing is fully restored. We apologize for the inconvenience this may be causing and will provide additional updates as more information becomes available. If you have any questions, please contact our Support Team by emailing [email protected]

We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please contact our Support Team.

We are currently investigating an issue that may cause intermittent delays in the Spend Optimization UI. Updates will be provided here as we work towards a fix. If you have any questions, please contact our Support Team.

We are currently investigating an issue that is preventing users from accessing BetterCloud. We apologize for the inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

We are continuing to investigate this issue.

We are currently investigating an issue causing delays ingesting Files for a subset of customers. Affected customers may experience delays in Files appearing/updating in the UI, as well as delays triggering File based Automations. If you have any questions, feel free to reach out our Support Team by emailing [email protected].

We are currently investigating an issue preventing customers from logging into Spend Optimization (fka: Track). Affected customers may experience a white screen while logging into the Spend Optimization side of the platform. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, feel free to reach out our Support Team by emailing [email protected].

We are currently investigating the potential impact of an ongoing Slack outage. Users may experience delays with Slack directory syncs, failing Slack actions, and connecting Slack integrations. We will provide updates here as more information becomes available. If you have any questions, please contact our Support Team.

We are currently investigating an issue that is causing targeted content scans to run at a delay. We are working to resolve this issue as quickly as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team.

We are currently investigating an issue preventing a subset of customers from loading the User Automation module (aka: app.bettercloud.com). Our team is working to remediate this issue as soon as possible. We apologize for any inconvenience this issue may be causing, and will provide another update as soon as possible. If you have any questions, please contact our Support Team by emailing [email protected].

We are currently investigating an issue preventing customers from installing or reconnecting BetterCloud built Action Only Integrations in BetterCloud. We apologize for the inconvenience and are working to remediate the issue as soon as possible. If you have any questions, please contact Support: [email protected]

We are experiencing an issue with our in-app chat support widget. Until it's fixed, you can reach our support team by emailing [email protected]. We will update this incident as soon as we have more information.