BetterCloud experienced a major incident on May 19, 2026 affecting Core Services and Office 365, lasting 7h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2026, 02:51 PM UTC
We have received reports indicating that some O365 integrations may be unexpectedly disconnecting. We are currently investigating the issue. We will provide further updates as more details become available. Please contact [email protected] with any questions or concerns.
- resolved May 19, 2026, 10:30 PM UTC
We have remediated the issue that resulted in the suspension of a limited number of Office 365 integrations. BetterCloud was able to automatically reconnect a subset of customer affected Integrations. However, we advise any customer utilizing the Office 365 Integration within BetterCloud User Automation to check the Integration Center and manually reconnect as needed using the directions in our help center article. We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing [email protected].