BetterCloud incident

Workflow email notifications are not sending

Minor Resolved View vendor source →

BetterCloud experienced a minor incident on April 24, 2026 affecting Workflows, lasting 3d 16h. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 09:11 PM UTC
Resolved
Apr 28, 2026, 01:25 PM UTC
Duration
3d 16h
Detected by Pingoru
Apr 24, 2026, 09:11 PM UTC

Affected components

Workflows

Update timeline

  1. monitoring Apr 24, 2026, 09:11 PM UTC

    We are investigating an issue that is preventing Workflow email notifications from sending for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]

  2. monitoring Apr 27, 2026, 01:38 PM UTC

    We have implemented a fix for the workflow notification issue and are monitoring to ensure it is resolved. If you have any questions, please contact our Support Team at [email protected]

  3. resolved Apr 28, 2026, 01:25 PM UTC

    This incident has been resolved.