BetterCloud incident

Workflow email notifications are not sending

Resolved after 3 days 16 hours, affecting Workflows, on April 24, 2026.

monitoring Apr 27, 2026, 01:38 PM UTC

We have implemented a fix for the workflow notification issue and are monitoring to ensure it is resolved. If you have any questions, please contact our Support Team at [email protected]

Started
Apr 24, 2026, 09:11 PM UTC
Resolved
Apr 28, 2026, 01:25 PM UTC
Duration
3d 16h
Detected by Pingoru
Apr 24, 2026, 09:11 PM UTC

Affected components

Workflows

Update timeline

  1. monitoring Apr 24, 2026, 09:11 PM UTC

    We are investigating an issue that is preventing Workflow email notifications from sending for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]

  2. monitoring Apr 27, 2026, 01:38 PM UTC

    We have implemented a fix for the workflow notification issue and are monitoring to ensure it is resolved. If you have any questions, please contact our Support Team at [email protected]

  3. resolved Apr 28, 2026, 01:25 PM UTC

    This incident has been resolved.

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