BetterCloud experienced a minor incident on November 3, 2025 affecting Directory and Files, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
DirectoryFiles
Update timeline
- identified Nov 03, 2025, 06:40 PM UTC
We have identified and are investigating an issue resulting in some delays related to syncs for a subset of customers. We apologize for the inconvenience this issue is causing, and will post updates as we know more. Please reach out to our support team by emailing [email protected] if you have any questions.
- resolved Nov 04, 2025, 10:04 PM UTC
This incident has been resolved.