BetterCloud experienced a critical incident on April 22, 2026 affecting Live Chat Widget, lasting 6h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Live Chat Widget
Update timeline
- identified Apr 22, 2026, 02:30 PM UTC
Chat is currently unavailable due to an outage with our Chat provider, Olark (https://status.olark.com/). Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.
- resolved Apr 22, 2026, 08:34 PM UTC
This incident has been resolved.