BetterCloud experienced a critical incident on June 12, 2025 affecting Core Services and Alerts and 1 more component, lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:23 PM UTC
We are currently investigating an issue that is preventing users from accessing BetterCloud. We apologize for the inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
- investigating Jun 12, 2025, 07:00 PM UTC
We are continuing to investigate this issue.
- identified Jun 12, 2025, 08:05 PM UTC
After initial investigation, the scope of this issue may lead to users experiencing degraded performance across all BetterCloud products. We have identified the root cause of the issue to be: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#2c2sBHWU84yPDJ8y1ar4. If you have any questions, please contact Support: [email protected]
- resolved Jun 12, 2025, 09:25 PM UTC
Google's engineering team has resolved the issue affecting BetterCloud services. Customers can now access BetterCloud and should no longer experience performance issues. If you have any questions, please contact Support: [email protected]