BetterCloud incident
Actions, Integrations, and Self Service Agent delays
BetterCloud experienced a major incident on December 19, 2025 affecting Core Services and Atlassian and 1 more component, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 19, 2025, 07:47 PM UTC
We have identified and are investigating an issue causing delays for workflow actions and Self Service Agent & integration installation errors for a subset of customers. Our engineering team has applied changes that have reduced the impact, and we are continuing to monitor affected services to ensure normal processing is fully restored. We apologize for the inconvenience this may be causing and will provide additional updates as more information becomes available. If you have any questions, please contact our Support Team by emailing [email protected]
- resolved Dec 19, 2025, 10:52 PM UTC
This incident has been resolved.