BetterCloud Outage History

BetterCloud had 34 outages in the last 2 years totaling 313h 23m of downtime — averaging 1.4 incidents per month.

There were 34 BetterCloud outages since May 21, 2024 totaling 313h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bettercloud.com

Minor October 5, 2024

Google Directory Syncs Delays

Detected by Pingoru: Oct 05, 2024, 05:00 PM UTC
Resolved: Oct 06, 2024, 02:00 PM UTC
Duration: 20h 59m

Affected: DirectoryWorkflows

Timeline · 2 updates

investigating Oct 05, 2024, 05:00 PM UTC

We are currently investigating an issue causing delays in Google Group Full Syncs for a subset of customers. Impacted customers may experience the following: - Delays syncing in Dynamic Google Group membership changes - Delays syncing in Google Group membership changes made via groups.google.com - Workflows set to trigger based on Google Group membership changes if the changes were made via the two methods above Note: Group membership changes made via admin.google.com or Google's API are not affected and will still sync in within 5 minutes We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact our support team by emailing [email protected]
resolved Oct 06, 2024, 02:00 PM UTC

We have identified and fixed the issue causing delays in Google Group Full Syncs for a subset of customers. All impacted customer syncs are running as expected now. Any Workflow events that were delayed due this issue should have triggered successfully. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our support team by emailing [email protected]

Read the full incident report →

Critical September 25, 2024

BetterCloud API Outage

Detected by Pingoru: Sep 25, 2024, 02:00 PM UTC
Resolved: Sep 26, 2024, 01:10 PM UTC
Duration: 23h 9m

Affected: Platform API

Timeline · 3 updates

investigating Sep 25, 2024, 02:00 PM UTC

We are currently investigating an issue that is impacting BetterCloud's API endpoints related to Workflows, Actions, GraphQL, Event Buffer, and other API endpoints. This issue does not impact Extended Workflow Triggers. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact our Support team by emailing [email protected]
monitoring Sep 25, 2024, 02:44 PM UTC

We have resolved the issue impacting BetterCloud's API and are monitoring for stability. We appreciate your patience, and apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support team by emailing [email protected]
resolved Sep 26, 2024, 01:10 PM UTC

Our teams have validated that all affected services are recovered at this time. No additional impact has been observed and this incident is now considered Resolved. We appreciate your patience, and apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support team by emailing [email protected]

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Minor September 13, 2024

User Ingestion Delay

Detected by Pingoru: Sep 13, 2024, 06:37 PM UTC
Resolved: Sep 18, 2024, 09:47 PM UTC
Duration: 5d 3h

Affected: AlertsDirectoryWorkflows

Timeline · 3 updates

investigating Sep 13, 2024, 06:37 PM UTC

We have identified and are investigating an issue resulting in some delays related to user syncs for a small subset of customers. We apologize for the inconvenience this issue is causing and will post updates as we know more. Please reach out to our support team by emailing [email protected] if you have any questions.
monitoring Sep 16, 2024, 06:02 PM UTC

We have addressed the issue and have seen improvement in the delays. We will continue to monitor and make additional improvements as needed. If you have any questions, please contact our Support Team.
resolved Sep 18, 2024, 09:47 PM UTC

We have resolved the issue that resulted in some delays related to user syncs for a small subset of customers. We appreciate your patience! If you have any questions, please contact Support: [email protected]

Read the full incident report →

Minor July 19, 2024

On Demand Workflows Not Executing

Detected by Pingoru: Jul 19, 2024, 04:49 PM UTC
Resolved: Jul 19, 2024, 08:18 PM UTC
Duration: 3h 28m

Affected: Workflows

Timeline · 3 updates

investigating Jul 19, 2024, 04:49 PM UTC

We are investigating reports of On Demand Workflows not executing as expected. Customers attempting to run Workflows that have conditions in them via the On Demand experience will not see an instance ID generated in the Workflow Activity Feed or Audit Logs. Workflows without conditions in them can still be run as expected. We apologize for any inconvenience this may be causing and are working to remediate the issue as fast as possible. If you have any questions, please reach out to our support team by emailing [email protected].
monitoring Jul 19, 2024, 06:20 PM UTC

We have identified and fixed the issue affecting the On Demand Workflow experience, and are monitoring for stability. Customers should now be able to execute all non-branching Workflows On Demand again. We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our support team by emailing [email protected].
resolved Jul 19, 2024, 08:18 PM UTC

We have monitored the issue that affected the On Demand Workflow experience, and consider it fully resolved. If you have any questions, please reach out to our support team by emailing [email protected].

Read the full incident report →

Major June 18, 2024

Salesforce Integrations Frequently Disconnecting

Detected by Pingoru: Jun 18, 2024, 04:49 PM UTC
Resolved: Jun 21, 2024, 07:12 PM UTC
Duration: 3d 2h

Affected: Salesforce

Timeline · 3 updates

identified Jun 18, 2024, 04:49 PM UTC

We have investigated and identified an issue resulting in Salesforce Integrations disconnecting for a subset of customers. We apologize for any inconvenience this issue may cause and will post updates as we know more. If you have any questions, please reach out to our Support Team by emailing [email protected].
monitoring Jun 18, 2024, 09:49 PM UTC

We have pushed a fix to correct the issue resulting in Salesforce Integrations disconnecting for a subset of customers. We recommend you reconnect your Salesforce Integrations at your earliest convenience. We will continue to monitor the issue, but please contact our Support Team with any questions you may have by emailing [email protected]
resolved Jun 21, 2024, 07:12 PM UTC

We have resolved the issue resulting in Salesforce Integrations disconnecting for a subset of customers. We recommend you reconnect your Salesforce Integrations at your earliest convenience. We appreciate your patience! If you have any questions, please contact Support: [email protected]

Read the full incident report →

Minor June 12, 2024

Stalled On Demand Workflows

Detected by Pingoru: Jun 12, 2024, 06:53 PM UTC
Resolved: Jun 12, 2024, 09:46 PM UTC
Duration: 2h 53m

Affected: WorkflowsGlobal Search

Timeline · 3 updates

investigating Jun 12, 2024, 06:53 PM UTC

We have identified and are investigating an issue resulting in delays with certain Workflow instances. We apologize for the inconvenience this issue is causing and will provide updates as soon as we know more. If you have any questions, please contact Support: [email protected].
identified Jun 12, 2024, 08:49 PM UTC

We have identified an issue resulting in delays with certain on-demand Workflow instances in BetterCloud. We recommend starting workflows from the Directory or Files grids instead of the Global Search. Our team is actively working towards a resolution. We will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
resolved Jun 12, 2024, 09:46 PM UTC

We have resolved the issue that was resulting in delays with certain on-demand Workflow instances in BetterCloud. We appreciate your patience! If you have any questions, please contact Support: [email protected]

Read the full incident report →

Minor June 11, 2024

app.bettecloud.com Sync Delays

Detected by Pingoru: Jun 11, 2024, 10:52 PM UTC
Resolved: Jun 12, 2024, 05:42 PM UTC
Duration: 18h 49m

Affected: AlertsDirectoryFilesBoxWorkflowsDropboxGoogleOkta

Timeline · 2 updates

investigating Jun 11, 2024, 10:52 PM UTC

We have identified and are investigating an issue resulting in some delays related to the completion of certain Syncs, Alerts, and Workflows for a small subset of customers with Okta, Google, Dropbox and/or Box integrations. We apologize for the inconvenience this issue is causing and will post updates as we know more. Please reach out to our support team by emailing [email protected] if you have any questions
resolved Jun 12, 2024, 05:42 PM UTC

We have resolved the issue that was causing some delays related to the completion of certain Syncs, Alerts, and Workflows for a small subset of customers with Okta, Google, Dropbox and/or Box integrations We appreciate your patience! If you have any questions, please contact Support: [email protected]

Read the full incident report →

Notice June 6, 2024

SAML Login Issue for BetterCloud Track

Detected by Pingoru: Jun 06, 2024, 09:21 PM UTC
Resolved: Jun 06, 2024, 09:21 PM UTC
Duration: —

Affected: Spend Optimization

Timeline · 1 update

resolved Jun 06, 2024, 09:21 PM UTC

We have identified and resolved an issue preventing customers using SAML to login to BetterCloud's Track UI (trackapp.bettercloud.com). As a result of the migration of the Track product to BetterCloud, Track admins who have previously configured SAML access for trackapp.g2.com will need to reconfigure their SAML application to point to trackapp.bettercloud.com in order to login. Please review the below Help Center Article for directions on updating your SAML configuration: https://support.bettercloud.com/s/article/Updating-SAML-Configuration?selectedCateg=&parentCategory=All&parentCategoryLabel=&currentCategLabel= We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing [email protected].

Read the full incident report →

Minor May 21, 2024

Applications UI Outage

Detected by Pingoru: May 21, 2024, 06:57 PM UTC
Resolved: May 23, 2024, 05:26 PM UTC
Duration: 1d 22h

Affected: Applications

Timeline · 4 updates

investigating May 21, 2024, 06:57 PM UTC

We have identified an issue preventing a subset of customers from loading the Applications page in app.bettercloud.com. Our team is working to remediate this issue as soon as possible. We apologize for any inconvenience this issue may be causing, and will provide another update by 5:00PM EST. If you have any questions, please contact our Support Team by emailing [email protected].
identified May 21, 2024, 09:05 PM UTC

Our team continues to work towards remediating the issue preventing a subset of customers from loading the Applications page in app.bettercloud.com. We apologize for any inconvenience this issue may be causing, and will provide another update by 8:00PM EST. If you have any questions, please contact our Support Team by emailing [email protected].
monitoring May 23, 2024, 01:27 PM UTC

A potential fix has been implemented and we are monitoring for further issues with the Applications page. If you have any questions or concerns, please contact our Support team.
resolved May 23, 2024, 05:26 PM UTC

We have resolved the issue that was preventing a subset of customers from loading the Applications page in app.bettercloud.com. We appreciate your patience! If you have any questions, please contact Support: [email protected]

Read the full incident report →