BetterCloud experienced a major incident on May 4, 2026 affecting Workflows, lasting 5h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 04, 2026, 01:14 PM UTC
We are currently investigating an issue that is impacting the Workflows and Action menu UI in app.bettercloud.com, including On Demand Workflows. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
- monitoring May 04, 2026, 04:30 PM UTC
We have identified and resolved the issue impacting the Workflows and Action menu UI in app.bettercloud.com and are monitoring for stability. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
- resolved May 04, 2026, 06:47 PM UTC
We have monitored for stability and concluded this issue is resolved. This incident prevented the Workflow's UI and the Action menu from loading correctly. Further analysis showed this incident caused a delay for Workflows executed manually/scheduled to execute via the UI (ie: On Demand). All impacted Workflows have since processed as expected. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our support team by emailing [email protected].