- Detected by Pingoru
- Sep 18, 2026, 03:47 PM UTC
- Resolved
- Sep 19, 2026, 01:56 AM UTC
- Duration
- 10h 9m
Affected: Bentley.com
Timeline · 3 updates
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investigating Sep 18, 2026, 03:47 PM UTC
We are currently experiencing an issue with the Bentley.com Utility Menu, which is not functioning as expected. Our team has identified the issue and is actively reviewing and implementing a fix. We are working to restore full functionality as quickly as possible and will provide updates as they become available. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.
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investigating Sep 18, 2026, 03:55 PM UTC
We are continuing to investigate this issue.
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resolved Sep 19, 2026, 01:56 AM UTC
The Bentley.com Chat is now available and this issue is considered resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 17, 2026, 04:27 PM UTC
- Resolved
- Sep 17, 2026, 04:47 PM UTC
- Duration
- 19m
Affected: Education
Timeline · 2 updates
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investigating Sep 17, 2026, 04:27 PM UTC
We are currently experiencing an issue that is preventing product downloads from the Education site. Our team has identified the cause and is actively working on a fix. We expect service to be restored shortly and apologize for the inconvenience.
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resolved Sep 17, 2026, 04:47 PM UTC
Service has been restored, and product downloads from the Education site are now functioning normally. Our team identified and resolved the underlying issue, and we have confirmed that downloads are once again available to users. We will continue to monitor the environment to ensure stability. Thank you for your patience and understanding while we worked to restore service.
Read the full incident report →
- Detected by Pingoru
- Sep 01, 2026, 05:51 PM UTC
- Resolved
- Sep 01, 2026, 07:44 PM UTC
- Duration
- 1h 52m
Affected: Bentley.com
Timeline · 2 updates
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investigating Sep 01, 2026, 05:51 PM UTC
We are currently investigating a potential connectivity issue with Bentley.com. Our teams are actively working to identify the issue. We will provide additional updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
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resolved Sep 01, 2026, 07:44 PM UTC
The Bentley.com website is fully operational and functioning as expected. Thank you for your patience and understanding while we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Aug 25, 2026, 11:41 AM UTC
- Resolved
- Aug 25, 2026, 01:48 PM UTC
- Duration
- 2h 6m
Affected: Design InsightsDesign Validation
Timeline · 3 updates
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investigating Aug 25, 2026, 11:41 AM UTC
We are currently investigating potential degradation of iTwin Design services in the Europe and Asia regions. We will provide updates as soon as new information becomes available. Thank you for your patience.
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monitoring Aug 25, 2026, 12:51 PM UTC
We have identified and implemented a fix for the issue. We will continue to closely monitor performance. Thank you for your patience.
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resolved Aug 25, 2026, 01:48 PM UTC
This incident has been resolved. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Aug 10, 2026, 02:37 PM UTC
- Resolved
- Aug 10, 2026, 02:56 PM UTC
- Duration
- 19m
Affected: Authentication / LoginUser Management
Timeline · 2 updates
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investigating Aug 10, 2026, 02:37 PM UTC
Our team is currently investigating an issue with IMS in the US Region. Some users may be having trouble authenticating their login. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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resolved Aug 10, 2026, 02:56 PM UTC
This incident has been resolved, and IMS is now working normally. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Aug 10, 2026, 03:57 AM UTC
- Resolved
- Aug 10, 2026, 04:06 AM UTC
- Duration
- 8m
Affected: Authentication / LoginUser Management
Timeline · 2 updates
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investigating Aug 10, 2026, 03:57 AM UTC
Our team is currently investigating an issue with IMS. Some users may be having trouble authenticating their login. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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resolved Aug 10, 2026, 04:06 AM UTC
This incident has been resolved, and IMS is now working normally. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Aug 03, 2026, 12:16 PM UTC
- Resolved
- Aug 03, 2026, 01:04 PM UTC
- Duration
- 48m
Affected: Authentication / LoginUser Management
Timeline · 2 updates
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investigating Aug 03, 2026, 12:16 PM UTC
Our team is currently investigating an issue with IMS in the Europe Region. Some users may be having trouble authenticating their login. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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resolved Aug 03, 2026, 01:04 PM UTC
This incident has been resolved, and IMS is now working normally. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Jul 06, 2026, 07:35 AM UTC
- Resolved
- Jul 06, 2026, 09:34 AM UTC
- Duration
- 1h 59m
Affected: OpenCities Planner
Timeline · 2 updates
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investigating Jul 06, 2026, 07:35 AM UTC
Our team is currently investigating an issue with BCSM. Some users may be having trouble OpenCities Planner intermittent 429 errors (EU region) or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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resolved Jul 06, 2026, 09:34 AM UTC
This incident has been resolved and BCSM is now working normally. Thank you for your cooperation.
Read the full incident report →
- Detected by Pingoru
- Jul 02, 2026, 08:01 PM UTC
- Resolved
- Jul 02, 2026, 08:21 PM UTC
- Duration
- 19m
Affected: Bentley.comEducation
Timeline · 3 updates
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investigating Jul 02, 2026, 08:01 PM UTC
We are currently experiencing an issue affecting Bentley.com, and users may be unable to access the website or may experience intermittent connectivity issues. Our teams are actively investigating the issue and working to identify the root cause. We will provide additional updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work to restore normal service.
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monitoring Jul 02, 2026, 08:19 PM UTC
Service for Bentley.com has been restored and the website is now accessible. The issue has been mitigated, and our teams are actively monitoring the service to ensure continued stability and performance. At this time, users should be able to access Bentley.com normally. We will continue to monitor the environment closely and provide further updates if necessary. Thank you for your patience and understanding.
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resolved Jul 02, 2026, 08:21 PM UTC
The issue affecting Bentley.com has been resolved, and the website is fully operational. Our teams have completed the necessary remediation efforts and confirmed that services have been restored. We will continue to monitor the environment to ensure ongoing stability. Thank you for your patience and understanding while we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Jun 29, 2026, 06:02 PM UTC
- Resolved
- Jun 29, 2026, 07:18 PM UTC
- Duration
- 1h 15m
Timeline · 2 updates
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monitoring Jun 29, 2026, 06:02 PM UTC
Please be aware that we have been closely monitoring the performance of ProjectWise Cloud in the East and South Central US regions. If you experience any issues, please do not hesitate to contact us. Thank you for your continued support.
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resolved Jun 29, 2026, 07:18 PM UTC
ProjectWise Cloud performance has remained stable and is operating as expected.
Read the full incident report →
- Detected by Pingoru
- Jun 22, 2026, 08:36 AM UTC
- Resolved
- Jun 22, 2026, 12:56 PM UTC
- Duration
- 4h 20m
Timeline · 2 updates
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investigating Jun 22, 2026, 08:36 AM UTC
Our team is currently investigating an issue with YII.Bentley.com. Some users may be having trouble YII Website getting 404 error or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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resolved Jun 22, 2026, 12:56 PM UTC
The incident has been resolved, and the website has returned to normal operation.
Read the full incident report →
- Detected by Pingoru
- Jun 20, 2026, 12:47 PM UTC
- Resolved
- Jun 20, 2026, 12:56 PM UTC
- Duration
- 9m
Affected: Authentication / LoginUser Management
Timeline · 3 updates
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investigating Jun 20, 2026, 12:47 PM UTC
IMS is currently experiencing an outage. Customers are unable to sign in at this time. Our team is actively working to resolve the issue. We will provide updates as the situation develops. We apologize for the inconvenience and thank you for your patience.
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investigating Jun 20, 2026, 12:48 PM UTC
We are continuing to investigate this issue.
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resolved Jun 20, 2026, 12:56 PM UTC
This incident has been resolved, and Bentley IMS is operating normally. Thank you for your cooperation.
Read the full incident report →
- Detected by Pingoru
- Jun 17, 2026, 03:44 AM UTC
- Resolved
- Jun 17, 2026, 07:58 AM UTC
- Duration
- 4h 14m
Affected: iTwin Experience
Timeline · 4 updates
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investigating Jun 17, 2026, 03:44 AM UTC
Our team is currently investigating an issue with iTwin Experience. Some users may be having trouble accessing the site or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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investigating Jun 17, 2026, 06:12 AM UTC
Our team is currently investigating an issue with iTwin Experience. Some users may be having trouble accessing the site or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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investigating Jun 17, 2026, 07:41 AM UTC
Our team is currently investigating an issue with iTwin Experience. Some users may be having trouble accessing the site or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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resolved Jun 17, 2026, 07:58 AM UTC
This incident has been resolved and iTwin Experience is now working normally. Thank you for your cooperation.
Read the full incident report →
- Detected by Pingoru
- Jun 14, 2026, 11:12 PM UTC
- Resolved
- Jun 15, 2026, 01:33 AM UTC
- Duration
- 2h 21m
Affected: Authentication / LoginUser Management
Timeline · 3 updates
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investigating Jun 14, 2026, 11:12 PM UTC
Our team have identified an issue with our Identity Management System (IMS) that may be impacting some of our European users. You may experience difficulties logging in. Our team is actively working to resolve this matter. If you encounter any login issues, please attempt to log in again. We will provide further updates as they become available. Thank you for your patience and understanding
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identified Jun 14, 2026, 11:32 PM UTC
The issue has been identified, and a fix is being implemented.
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resolved Jun 15, 2026, 01:33 AM UTC
This incident has been resolved and Bentley IMS is now working normally. Thank you for your cooperation.
Read the full incident report →
- Detected by Pingoru
- Jun 11, 2026, 03:24 PM UTC
- Resolved
- Jun 11, 2026, 05:36 PM UTC
- Duration
- 2h 11m
Affected: Phone System
Timeline · 3 updates
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identified Jun 11, 2026, 03:24 PM UTC
We are currently experiencing an issue with our phone system. As a result, customers may encounter difficulties when attempting to reach our Sales and Support teams by phone. Our team is actively investigating the issue and working diligently to restore full service as quickly as possible. We will provide updates as additional information becomes available. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
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monitoring Jun 11, 2026, 05:30 PM UTC
The issue affecting our phone systems has been resolved, and services are now fully operational. We are continuing to closely monitor system performance to ensure stability. We apologize for the disruption and appreciate your patience and understanding throughout this incident.
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resolved Jun 11, 2026, 05:36 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 06:56 PM UTC
- Resolved
- Apr 15, 2026, 07:01 PM UTC
- Duration
- 5m
Affected: Platform Developer Portal
Timeline · 2 updates
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investigating Apr 15, 2026, 06:56 PM UTC
Our team is currently investigating an login issue with iTwin Developer Portal (https://developer.bentley.com) We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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resolved Apr 15, 2026, 07:01 PM UTC
This incident has been resolved, and you should now be able to log in to the iTwin Developer Portal. It is now functioning normally. Thank you for your cooperation.
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2026, 03:12 PM UTC
- Resolved
- Apr 04, 2026, 06:58 PM UTC
- Duration
- 2d 3h
Timeline · 5 updates
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identified Apr 02, 2026, 03:12 PM UTC
There is a temporary issue with the application usage reporting in Subscription Analytics portal (reporting.bentley.com). Our engineering team is working with high priority to fix the underlying cause and restore the timely delivery of usage data. In the meantime, please be aware that the current reports may not reflect your most recent application usage. We will provide another update as soon as the issue is resolved. We appreciate your patience and understanding.
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monitoring Apr 02, 2026, 05:04 PM UTC
A fix has been implemented, and we will spend additional time monitoring the results. Thank you.
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monitoring Apr 04, 2026, 06:46 PM UTC
A fix has been implemented, and we will spend additional time monitoring the results. Thank you. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
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monitoring Apr 04, 2026, 06:48 PM UTC
We are continuing to monitor for any further issues.
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resolved Apr 04, 2026, 06:58 PM UTC
This incident has been resolved and Subscription Analytics portal is now working normally. We appreciate your patience and understanding. Thank you for your cooperation.
Read the full incident report →
- Detected by Pingoru
- Mar 13, 2026, 03:47 PM UTC
- Resolved
- Mar 13, 2026, 03:58 PM UTC
- Duration
- 11m
Affected: Virtuosity Digital Storefront
Timeline · 2 updates
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investigating Mar 13, 2026, 03:47 PM UTC
We are currently experiencing connectivity issues with https://virtuosity.com. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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resolved Mar 13, 2026, 03:58 PM UTC
The issue has been resolved, and the website is now fully accessible and operating as expected.
Read the full incident report →
- Detected by Pingoru
- Feb 23, 2026, 10:01 AM UTC
- Resolved
- Feb 23, 2026, 10:07 AM UTC
- Duration
- 6m
Affected: Authentication / LoginUser Management
Timeline · 2 updates
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investigating Feb 23, 2026, 10:01 AM UTC
Our team have identified an issue with our Identity Management System (IMS) that may be impacting some of our European users. You may experience difficulties logging in. Our team is actively working to resolve this matter. If you encounter any login issues, please attempt to log in again. We will provide further updates as they become available. Thank you for your patience and understanding.
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resolved Feb 23, 2026, 10:07 AM UTC
This incident has been resolved and Bentley IMS is now working normally. Thank you for your cooperation.
Read the full incident report →
- Detected by Pingoru
- Feb 09, 2026, 03:42 PM UTC
- Resolved
- Feb 09, 2026, 06:42 PM UTC
- Duration
- 3h
Affected: Bentley Communities
Timeline · 2 updates
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monitoring Feb 09, 2026, 03:42 PM UTC
Should you encounter any difficulties accessing https://communities.bentley.com/, kindly submit a support ticket to our team. Thank you.
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resolved Feb 09, 2026, 06:42 PM UTC
Communities.Bentley.com is stable and operating as expected. Thank you.
Read the full incident report →
- Detected by Pingoru
- Jan 27, 2026, 10:51 AM UTC
- Resolved
- Jan 27, 2026, 11:20 AM UTC
- Duration
- 28m
Affected: Education
Timeline · 2 updates
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investigating Jan 27, 2026, 10:51 AM UTC
Our team is currently investigating the issue and working to resolve it. Some users may experience difficulties login to the Bentley Education site. We are working diligently to identify the root cause and implement a solution. We will provide updates as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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resolved Jan 27, 2026, 11:20 AM UTC
This incident has been resolved, and the Bentley Education sites are now working normally. Thank you for your cooperation.
Read the full incident report →
- Detected by Pingoru
- Jan 20, 2026, 12:20 PM UTC
- Resolved
- Jan 20, 2026, 01:00 PM UTC
- Duration
- 40m
Affected: Authentication / LoginUser Management
Timeline · 3 updates
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investigating Jan 20, 2026, 12:20 PM UTC
Our team have identified an issue with our Identity Management System (IMS) that may be impacting some of our European and Singapore users. You may experience difficulties logging in. Our team is actively working to resolve this matter. We will provide further updates as they become available. Thank you for your patience and understanding.
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monitoring Jan 20, 2026, 12:33 PM UTC
The issue has been identified, and the change has been implemented to fix it. We are now monitoring the system for stability and customer experience.
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resolved Jan 20, 2026, 01:00 PM UTC
This incident has been resolved and Bentley IMS is now working normally. Thank you for your cooperation.
Read the full incident report →
- Detected by Pingoru
- Jan 13, 2026, 07:38 PM UTC
- Resolved
- Jan 14, 2026, 02:25 AM UTC
- Duration
- 6h 47m
Affected: Bentley.comEducation
Timeline · 5 updates
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investigating Jan 13, 2026, 07:38 PM UTC
Our team is currently investigating and working on the issue. Some users may experience slowness when accessing certain Bentley websites. We will provide updates as more information becomes available. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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investigating Jan 13, 2026, 08:23 PM UTC
We are continuing to investigate this issue.
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identified Jan 13, 2026, 08:32 PM UTC
We are actively working with the hosting provider to resolve the issue. We will provide updates as additional information becomes available. Thank you for your patience.
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monitoring Jan 13, 2026, 09:32 PM UTC
A fix has been implemented, and we are monitoring the results. We will continue to monitor for stability.
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resolved Jan 14, 2026, 02:25 AM UTC
The incident has been resolved, and all Bentley.com sites are now functioning as expected. We appreciate your cooperation and understanding.
Read the full incident report →
- Detected by Pingoru
- Dec 30, 2025, 02:38 PM UTC
- Resolved
- Dec 30, 2025, 04:24 PM UTC
- Duration
- 1h 46m
Timeline · 3 updates
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identified Dec 30, 2025, 02:38 PM UTC
Please be advised that an issue has been identified with an external DNS provider, causing intermittent DNS resolution failures that impacted the resolution of our URLs used to access Bentley applications. This is a global issue involving multiple service providers and is currently under investigation. Reports received indicate that the issue has cleared for most DNS providers. The projected start time was approximately 12:23 UTC. We will share updates as soon as new information becomes available.
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monitoring Dec 30, 2025, 03:41 PM UTC
We are observing improved results and will continue to monitor the situation closely to ensure there is no further impact.
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resolved Dec 30, 2025, 04:24 PM UTC
The issue has been successfully resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 25, 2025, 03:37 PM UTC
- Resolved
- Dec 25, 2025, 05:23 PM UTC
- Duration
- 1h 45m
Affected: Authentication / LoginUser ManagementPlatform APIs
Timeline · 4 updates
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investigating Dec 25, 2025, 03:37 PM UTC
Our team is currently investigating an issue with Buddi. Some users may be having trouble logging in or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
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investigating Dec 25, 2025, 04:38 PM UTC
We are continuing to investigate this issue.
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investigating Dec 25, 2025, 04:43 PM UTC
Our team is currently investigating an issue in the South East Asia region with degraded services. Some users may be having trouble logging in or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
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resolved Dec 25, 2025, 05:23 PM UTC
This incident has been resolved.
Read the full incident report →
