Bentley Systems experienced a major incident on June 11, 2026 affecting Phone System, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 11, 2026, 03:24 PM UTC
We are currently experiencing an issue with our phone system. As a result, customers may encounter difficulties when attempting to reach our Sales and Support teams by phone. Our team is actively investigating the issue and working diligently to restore full service as quickly as possible. We will provide updates as additional information becomes available. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
- monitoring Jun 11, 2026, 05:30 PM UTC
The issue affecting our phone systems has been resolved, and services are now fully operational. We are continuing to closely monitor system performance to ensure stability. We apologize for the disruption and appreciate your patience and understanding throughout this incident.
- resolved Jun 11, 2026, 05:36 PM UTC
This incident has been resolved.