Bentley Systems incident

IMS Service Interruptions Affecting U.S. Regions

Bentley Systems experienced a major incident on August 10, 2026 affecting Authentication / Login and User Management, lasting 19m. The incident has been resolved; the full update timeline is below.

Started: Aug 10, 2026, 02:37 PM UTC
Resolved: Aug 10, 2026, 02:56 PM UTC
Duration: 19m
Detected by Pingoru: Aug 10, 2026, 02:37 PM UTC

Affected components

Authentication / LoginUser Management

Update timeline

investigating Aug 10, 2026, 02:37 PM UTC

Our team is currently investigating an issue with IMS in the US Region. Some users may be having trouble authenticating their login. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
resolved Aug 10, 2026, 02:56 PM UTC

This incident has been resolved, and IMS is now working normally. Thank you for your patience.