Articulate incident

Storyline 360 and Rise 360: Intermittent translation failures when using a glossary

Articulate experienced a minor incident on August 26, 2025 affecting Localization, lasting 8h 37m. The incident has been resolved; the full update timeline is below.

Started: Aug 26, 2025, 03:59 PM UTC
Resolved: Aug 27, 2025, 12:37 AM UTC
Duration: 8h 37m
Detected by Pingoru: Aug 26, 2025, 03:59 PM UTC

Affected components

Localization

Update timeline

investigating Aug 26, 2025, 03:59 PM UTC

We’re seeing intermittent translation failures in both Storyline and Rise 360 when a glossary is included. This may prevent content from translating as expected. If you remove the glossary, translation should complete normally. We’re investigating the root cause and will share updates as we learn more.
monitoring Aug 26, 2025, 09:45 PM UTC

We’ve implemented a fix and are monitoring system performance to ensure stability. Thank you for your patience, and we’ll share any further updates as needed.
resolved Aug 27, 2025, 12:37 AM UTC

The issue is now resolved. Thank you for your patience.