Articulate incident

Rise 360: Video Files Missing From Published Output

Notice Resolved View vendor source →

Articulate experienced a notice incident on July 21, 2026 affecting Rise 360, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2026, 05:02 PM UTC
Resolved
Jul 21, 2026, 06:41 PM UTC
Duration
1h 38m
Detected by Pingoru
Jul 21, 2026, 05:02 PM UTC

Affected components

Rise 360

Update timeline

  1. investigating Jul 21, 2026, 05:02 PM UTC

    Video files aren’t appearing in published LMS or web output. We’re investigating and working to restore expected publishing behavior.

  2. monitoring Jul 21, 2026, 05:26 PM UTC

    Video files are appearing again in published LMS and web output. We're monitoring the fix to ensure the issue is fully resolved. If you published a course while this issue was active, republish it to ensure video files are included as expected.

  3. monitoring Jul 21, 2026, 05:43 PM UTC

    Video files are appearing again in published LMS and web output. We're monitoring the fix to ensure the issue is fully resolved. The issue affected customers from approximately 9:12 AM ET until 1:20 PM ET. If you published a course during that time, republish it to ensure video files are included as expected.

  4. resolved Jul 21, 2026, 06:41 PM UTC

    This incident has been resolved.