Articulate incident

Content Library Images 360: Video searches are failing

Notice Resolved View vendor source →

Articulate experienced a notice incident on August 5, 2026 affecting Content Library Images 360, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 03:50 PM UTC
Resolved
Aug 05, 2026, 06:08 PM UTC
Duration
2h 17m
Detected by Pingoru
Aug 05, 2026, 03:50 PM UTC

Affected components

Content Library Images 360

Update timeline

  1. investigating Aug 05, 2026, 03:50 PM UTC

    We're investigating an issue affecting video searches in Content Library for Storyline 360. At this time, searching for videos may fail because of an issue with our video content provider. Other Content Library assets, including images, icons, and illustrations, aren't affected. We're working with our provider to restore service as quickly as possible. We'll share another update as soon as we have more information.

  2. investigating Aug 05, 2026, 04:50 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 05, 2026, 05:05 PM UTC

    Video searches in Content Library for Storyline 360 are working again. Our video content provider has restored service, and we're seeing successful searches. We'll continue to monitor performance to confirm everything remains stable before resolving this incident. Thanks for your patience.

  4. resolved Aug 05, 2026, 06:08 PM UTC

    This incident has been resolved.