Articulate incident
AI Assistant: Increased latency and failures across AI features
Articulate experienced a minor incident on May 27, 2026 affecting AI Assistant, lasting 6h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2026, 04:50 PM UTC
We’re investigating an issue with our AI service provider that is causing increased latency and higher failure rates across several AI-powered features. Customers may experience slow responses, timeouts, or failed requests when using AI Writer, AI Course Drafts, Magic Import, block generation and editing, source uploads and processing, quiz generation, text rewrites, summarization, and other AI text generation features. AI image generation is currently working as expected. We’re actively monitoring the issue and working with our provider to restore normal performance as quickly as possible.
- investigating May 27, 2026, 05:49 PM UTC
We’re continuing to investigate an issue with our AI service provider that is causing increased latency and higher failure rates across several AI-powered features. We’ll share another update as soon as we have more information. We’re sorry for the trouble.
- monitoring May 27, 2026, 06:49 PM UTC
AI-powered features are working as expected. We’re continuing to monitor performance closely to ensure services remain stable.
- monitoring May 27, 2026, 07:29 PM UTC
We’re seeing renewed issues with our AI service provider after a period of recovery. Customers may again experience intermittent latency, timeouts, or failed requests across AI-powered text generation features. We’re actively monitoring performance and working with our provider to restore full stability.
- monitoring May 27, 2026, 08:44 PM UTC
We’re seeing renewed issues with our AI service provider after a period of recovery. Customers may experience intermittent latency, timeouts, or failed requests across AI-powered text generation features. We’re also investigating reports of degraded output quality in Magic Text Import. Some features may still complete successfully but return results that differ from the expected behavior. We’re actively monitoring performance and working with our provider to restore full stability.
- monitoring May 27, 2026, 09:51 PM UTC
We're actively monitoring the performance and working with our provider to restore full stability. We’ll share another update as soon as we have more information. We’re sorry for the trouble.
- resolved May 27, 2026, 11:04 PM UTC
This incident has been resolved. We’ve confirmed that affected services are operating normally again. Thank you for your patience!