Articulate incident

Rise 360: Custom block editing isn’t loading

Notice Resolved View vendor source →

Articulate experienced a notice incident on July 6, 2026 affecting Rise 360, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2026, 06:08 PM UTC
Resolved
Jul 06, 2026, 07:40 PM UTC
Duration
1h 32m
Detected by Pingoru
Jul 06, 2026, 06:08 PM UTC

Affected components

Rise 360

Update timeline

  1. investigating Jul 06, 2026, 06:08 PM UTC

    We're investigating an issue affecting custom block editing in Rise 360. Users see a "Something went wrong" page when they try to edit custom blocks. We're actively investigating the cause and will share another update as soon as we have more information.

  2. identified Jul 06, 2026, 06:33 PM UTC

    We've identified the cause of an issue affecting custom block editing in Rise 360. We're working to restore normal functionality as quickly as possible. We'll share another update as we make progress. We appreciate your patience.

  3. monitoring Jul 06, 2026, 06:47 PM UTC

    We've implemented a fix for the issue affecting custom block editing in Rise 360. Custom block editing is working again, and we're monitoring the service to confirm everything remains stable. Please refresh your browser page before editing custom blocks.

  4. resolved Jul 06, 2026, 07:40 PM UTC

    This incident has been resolved.