Articulate experienced a minor incident on May 28, 2026 affecting Articulate 360 Desktop App Updates, lasting 20h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2026, 10:28 PM UTC
We’re investigating an issue causing Cloud Backups in Storyline 360 to fail immediately. We’ve confirmed the issue is related to the Desktop Service and is not resolved by reverting to an earlier version of Storyline 360. Our team is working to identify the root cause and restore normal functionality. We’ll share updates as we learn more. We’re sorry for the trouble. For additional help, contact [email protected].
- identified May 28, 2026, 11:33 PM UTC
We’ve identified the cause of an issue causing Cloud Backups in Storyline 360 to fail immediately. We’re preparing a hotfix for Update 118, which we plan to release tomorrow after our team verifies the fix.
- monitoring May 29, 2026, 03:51 PM UTC
We've shipped a hotfix for the issue causing Cloud Backups in Storyline 360 to fail immediately. Systems are now operational and we're monitoring closely. If you have any questions, reach out to [email protected].
- resolved May 29, 2026, 07:04 PM UTC
This incident has been resolved.