Articulate experienced a notice incident on July 27, 2026 affecting Rise 360, lasting 4h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2026, 02:54 PM UTC
We're investigating an issue affecting PDF exports in Rise 360. Customers may be unable to export courses as PDFs. We're actively investigating the cause and will share another update as soon as we have more information. We understand this impacts your work and appreciate your patience while we investigate.
- investigating Jul 27, 2026, 03:53 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 27, 2026, 04:52 PM UTC
We've implemented a fix for the issue affecting PDF exports in Rise 360. Customers should now be able to export courses as PDFs again. We're continuing to monitor performance to ensure the fix is working as expected. Thank you for your patience while we worked to resolve this issue.
- monitoring Jul 27, 2026, 05:52 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 27, 2026, 06:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 27, 2026, 07:39 PM UTC
This incident has been resolved.