Articulate experienced a major incident on August 13, 2026 affecting Rise 360, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Rise 360
Update timeline
- investigating Aug 13, 2026, 06:21 PM UTC
Customers are unable to export Rise 360 courses to PDF. We're investigating this issue and working to restore PDF exports.
- monitoring Aug 13, 2026, 06:57 PM UTC
We've identified the issue preventing Rise 360 PDF exports from processing and deployed a fix. PDF exports are processing again, and we're continuing to monitor performance.
- resolved Aug 13, 2026, 08:20 PM UTC
This incident has been resolved.