Articulate incident

Localization: Translation failures with DeepL glossaries

Minor Ongoing View vendor source →

Articulate is currently experiencing a minor incident affecting Localization, which began 3h ago. The vendor's full update timeline is below.

Started
Jun 22, 2026, 03:30 PM UTC
Resolved
Ongoing
Duration
● 2h 59m
Detected by Pingoru
Jun 22, 2026, 03:30 PM UTC

Affected components

Localization

Update timeline

  1. investigating Jun 22, 2026, 03:30 PM UTC

    Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified an issue with DeepL glossary creation and are investigating. Translations that don’t use a glossary are not affected at this time.

  2. investigating Jun 22, 2026, 04:33 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 22, 2026, 06:12 PM UTC

    Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. Glossary creation continues to be impacted. We’re working with our upstream providers to investigate the issue. Translations appear stable when a glossary is not used.