Articulate incident

Text-to-Speech: Some EU customers are unable to access some TTS voices

Articulate experienced a major incident on September 8, 2025 affecting Storyline 360 Text to Speech, lasting 18h 49m. The incident has been resolved; the full update timeline is below.

Started: Sep 08, 2025, 11:51 PM UTC
Resolved: Sep 09, 2025, 06:40 PM UTC
Duration: 18h 49m
Detected by Pingoru: Sep 08, 2025, 11:51 PM UTC

Affected components

Storyline 360 Text to Speech

Update timeline

investigating Sep 08, 2025, 11:51 PM UTC

We're currently investigating an issue where some EU customers are unable to access some Text-to-Speech voices. Our team is actively working to identify the cause and restore full functionality. We understand this may impact your course development workflow and apologize for the inconvenience.
resolved Sep 09, 2025, 06:40 PM UTC

This incident has been resolved. Thank you for your patience while we resolved this matter.