Rise 360: Issue Saving Content from Course Overview Menu

Update timeline

1. investigating Sep 15, 2025, 06:14 PM UTC

   We’ve identified an issue in Rise 360 where content added to blank lessons through the Course Overview Menu isn’t saving as expected. This affects authors building or editing lessons directly from the menu. Please refresh your Course Overview page after making changes to ensure your content appears as expected. Our team is actively working on a fix. We will post another update within 60 minutes or as soon as we have more details. Thank you for your patience—we know how important it is to keep your course content intact.

2. resolved Sep 15, 2025, 07:22 PM UTC

   This incident has been resolved. If you're having trouble with Rise 360 lessons, please refresh your browser on the course overview page. You can always connect with our Support team here, https://access.articulate.com/support/contact/360-teams.

3. postmortem Sep 19, 2025, 08:42 PM UTC

   Between September 8th at 11:10AM ET and Sept 15th at 2:10PM ET Rise 360 contained a bug that in certain specific scenarios could cause loss of block content. We understand that your courses and content are critical to your business and we are committed to the preservation of your data. After a detailed analysis, we are now sharing what happened, how we responded and the steps we’ve taken to improve our systems and processes going forward. ## Incident Details On September 8th at 11:10AM ET engineers shipped a change to Rise 360’s lesson navigation to improve the efficiency of the authoring experience by allowing authors to navigate directly between lessons. On September 15th at 08:04AM ET our support team alerted engineers of a small number of customers reporting blank lessons in their courses. Engineers immediately responded and identified the bug in the navigation code. At 02:10PM ET engineers shipped the last of a series of changes to fix the bug and prevent potential loss of block content. As a result of this incident, we have identified the following actions: * Improve our monitoring and deployment procedures to allow for more granular control over application versions in use by authors * Strengthen our services to ensure data preservation and improve our ability to recover from issues ## **Articulate’s Commitment to Excellence** Every day, you entrust Articulate with the crucial mission of training your customers, employees, and teams—a responsibility we take very seriously and value deeply. We’re sorry for any inconvenience the recent incident may have caused, impacting the smooth and efficient service we constantly aim to deliver. If you suspect you’ve been impacted by this issue, please do not hesitate to reach out to our support team via [https://access.articulate.com/support/contact](https://access.articulate.com/support/contact). We are fully committed to learning from this experience and strengthening our pledge to support your ongoing success and satisfaction.