Articulate experienced a major incident on September 17, 2025 affecting Reach 360, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Reach 360
Update timeline
- investigating Sep 17, 2025, 05:58 PM UTC
We’re investigating an issue that’s preventing some EU users from logging into Reach 360. Thank you for your patience. We’ll share updates as soon as we have more to share.
- monitoring Sep 17, 2025, 07:25 PM UTC
We’ve fixed the issue that prevented some EU users from logging into Reach 360. The system is back up, and we’re keeping a close eye to make sure everything stays stable. Thanks for your patience while we resolve this matter.
- resolved Sep 17, 2025, 09:13 PM UTC
This incident has been resolved. Thank you for your patience while we resolved this matter.