Ardoq Outage History

We are currently investigating reports of significant latency and browser unresponsiveness across the Ardoq platform. While the issue is most pronounced when accessing Workspace views via the Asset Library, some users are reporting slowness across the entire interface.

We are currently addressing an issue that is preventing the creation of new Workspaces and Scenarios. We are working to restore this functionality as a priority.

We are currently investigating an issue where file exports from the Reports section are failing. While Workspace exports remain functional, users may receive a "corrupt file" error when attempting to open exported Excel files from Reports. Our engineering team has identified the cause and a fix is currently being deployed to production. We expect a full resolution within the next few minutes.

We are currently experiencing networking issues in the EU region that are impacting graph functionality for some customers. This is related to an upstream AWS issue. Our team is actively investigating and working to restore full service. We will provide updates as we learn more.

We are currently investigating an issue where the "Chat with us" button in the application menu is unresponsive. We are working to restore the Intercom connection as quickly as possible. Please contact our support team via email if you require immediate assistance.

We are investigating a critical issue that is preventing access to all shared presentation links. When these links are opened, they incorrectly show a "Presentation not found" message. We are working to resolve this as quickly as possible.

We are continuing to investigate this issue.

We are currently investigating an issue where contributor users are incorrectly getting a "Request access" message when trying to answer a survey.

Users are unable to create Scenarios. Attempting to do so results in an unexpected error message. We have received reports that scenario creation is failing for multiple users, both internally and on the customer side. Errors appear during the calculation step. Our engineering team is actively investigating the root cause.

We're aware that some users are seeing an error message instead of the expected content on certain presentation slides. We apologize for any disruption this may be causing and are actively working on a fix. We appreciate your patience while we get this sorted out!

We are continuing to investigate this issue.

Ardoq is currently experiencing a degradation in performance affecting the homepage, leading to slow loading times. Our team is actively investigating the root cause and working on a resolution. We apologize for any inconvenience this may cause and will provide an update as soon as more information is available.

We are continuing to investigate this issue.

Some users may experience issues with loading reports on their Sandbox environments in Ardoq on the EU environment.

Currently, some user may be experiencing an error in the search function in Discover. We are investigating the issue.

We're currently investigating an issue where users are encountering unresponsiveness when attempting to view block diagram viewpoints, particularly those utilizing grouping features. Our team is actively investigating the issue and working towards a resolution. Workaround: If you are experiencing this issue, please avoid adding groupings to the block diagrams.

We are continuing to investigate this issue.