Ardoq experienced a minor incident on January 14, 2026 affecting Application EU and Application US and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Application EUApplication USApplication AUApplication CA
Update timeline
- investigating Jan 14, 2026, 03:16 PM UTC
We are currently investigating an issue where the "Chat with us" button in the application menu is unresponsive. We are working to restore the Intercom connection as quickly as possible. Please contact our support team via email if you require immediate assistance.
- identified Jan 14, 2026, 03:30 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 14, 2026, 03:52 PM UTC
This incident has been resolved.