Ardoq experienced a minor incident on September 15, 2025 affecting Application EU and Application US and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Application EUApplication USApplication AU
Update timeline
- investigating Sep 15, 2025, 03:23 PM UTC
Users are unable to create Scenarios. Attempting to do so results in an unexpected error message. We have received reports that scenario creation is failing for multiple users, both internally and on the customer side. Errors appear during the calculation step. Our engineering team is actively investigating the root cause.
- identified Sep 15, 2025, 03:42 PM UTC
The issue has been identified and fix is on its way.
- resolved Sep 15, 2025, 04:56 PM UTC
This incident has been resolved.