Ardoq incident

Contributor Survey Permissions Issue

Notice Resolved View vendor source →

Ardoq experienced a notice incident on October 28, 2025 affecting Application EU and AWS EU and 1 more component, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2025, 02:55 PM UTC
Resolved
Oct 28, 2025, 02:59 PM UTC
Duration
4m
Detected by Pingoru
Oct 28, 2025, 02:55 PM UTC

Affected components

Application EUAWS EUApplication USAWS USApplication AUAWS AUIntercom Chats and PostsIntercom Email

Update timeline

  1. investigating Oct 28, 2025, 02:55 PM UTC

    We are currently investigating an issue where contributor users are incorrectly getting a "Request access" message when trying to answer a survey.

  2. identified Oct 28, 2025, 02:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 28, 2025, 02:59 PM UTC

    This incident has been resolved.