Ardoq experienced a minor incident on April 13, 2026 affecting Application EU and Application US, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Application EUApplication US
Update timeline
- investigating Apr 13, 2026, 12:20 PM UTC
We are currently investigating an issue where file exports from the Reports section are failing. While Workspace exports remain functional, users may receive a "corrupt file" error when attempting to open exported Excel files from Reports. Our engineering team has identified the cause and a fix is currently being deployed to production. We expect a full resolution within the next few minutes.
- identified Apr 13, 2026, 12:20 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 13, 2026, 12:50 PM UTC
This incident has been resolved.