Ardoq incident

Intermittent Failures with AI-Powered Features

Minor Resolved View vendor source →

Ardoq experienced a minor incident on January 28, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 06:38 AM UTC
Resolved
Jan 27, 2026, 09:30 AM UTC
Duration
—
Detected by Pingoru
Jan 28, 2026, 06:38 AM UTC

Update timeline

  1. resolved Jan 28, 2026, 06:38 AM UTC

    Yesterday, customers in Europe may have experienced intermittent failures or errors when attempting to use AI-powered features. This was due to a confirmed upstream outage with Azure’s AI infrastructure in the Sweden Central region. Incident Duration: Jan 27, 2026, 10:22 CET – Jan 27, 2026, 17:12 CET Impacted Services: Lucidchart Visual Importer: Failed to process or import visuals via AI. Add Dataset With AI: Errors when attempting to generate or structure datasets. ShiftX process / step generation: Intermittent timeouts or failures during automated step creation. Azure mitigated the issue by scaling cluster nodes and adjusting memory to resolve pod crashes in the affected region.