Ardoq incident

Performance issue with Workspace Mode and Platform Responsiveness

Minor Resolved View vendor source →

Ardoq experienced a minor incident on May 18, 2026 affecting Application EU and Application US and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 12:31 PM UTC
Resolved
May 18, 2026, 01:39 PM UTC
Duration
1h 7m
Detected by Pingoru
May 18, 2026, 12:31 PM UTC

Affected components

Application EUApplication USApplication AU

Update timeline

  1. investigating May 18, 2026, 12:31 PM UTC

    We are currently investigating reports of significant latency and browser unresponsiveness across the Ardoq platform. While the issue is most pronounced when accessing Workspace views via the Asset Library, some users are reporting slowness across the entire interface.

  2. identified May 18, 2026, 12:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 18, 2026, 01:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 18, 2026, 01:39 PM UTC

    This incident has been resolved.