Ardoq incident

Some users are Experiencing an Issue with Presentation Slides

Minor Resolved View vendor source →

Ardoq experienced a minor incident on September 5, 2025 affecting Application EU and Application US and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2025, 09:13 AM UTC
Resolved
Sep 05, 2025, 11:04 AM UTC
Duration
1h 50m
Detected by Pingoru
Sep 05, 2025, 09:13 AM UTC

Affected components

Application EUApplication USApplication AU

Update timeline

  1. investigating Sep 05, 2025, 09:13 AM UTC

    We're aware that some users are seeing an error message instead of the expected content on certain presentation slides. We apologize for any disruption this may be causing and are actively working on a fix. We appreciate your patience while we get this sorted out!

  2. investigating Sep 05, 2025, 09:13 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 05, 2025, 10:47 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 05, 2025, 11:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 05, 2025, 11:04 AM UTC

    This incident has been resolved.