Agora Pulse Outage History

We received several reports of the app being slow within the publishing part of the tool : Opening posts, create and save posts, upload medias. We are investigating the issue.

Links are well published, but they are not displayed within Facebook posts preview. We are currently investigating the issue.

Meta is currently experiencing a partial outage. As a result, you may encounter errors when replying to Facebook and Instagram messages, as well as delays in item syncing. We are monitoring the situation and will provide updates as new information becomes available.

We are currently investigating this issue.

We are currently facing an issue regarding sentiment classification of inbox elements appearing as undefined or loading status, we are investigating the issue.

We are currently facing an issue with the Sentiment classification of inbox elements. We are currently investigationg the issue.

Inbox replies to Twitter DMs are displaying a "Message is null" error, however the reply is still being sent successfully. Our team is investigating the root cause. If you see this error, your reply has still been sent. We advise against resending to avoid duplicate messages. Thank you for your patience, we will update as we know more.

We are currently seeing failures when publishing Instagram Reels. Video posts are remaining in a pending state for an extended period before failing with the following error: "Received Facebook error response of type GraphMethodException: Authorization Error (code 100, subcode 33)" We are actively investigating this issue and will post an update as soon as we have more information.

PDF exports from Reports are delayed and may take several hours to arrive. This does not affect CSV or other formats, which are working normally. We're sorry for the inconvenience and will update this area as we get more information.

We are currently investigating an increase in errors affecting some Facebook post publishing attempts. Posts are typically published successfully despite the error message returned from Meta: `Received Facebook error response of type null: Please reduce the amount of data you're asking for, then retry your request (code 1, subcode null)` If a post does not publish, manually retrying the post will usually resolve the issue. We will update you as we learn more, see updates from Meta, or notice improvements.

We are receiving more reports of Instagram post failing with the following errors : - Only photo or video can be accepted as media type. (code 9004, subcode 2207052) 'Media download has failed. The media URI doesn't meet our requirements. - Please check the limitations section in our development document for more information: https://developers.facebook.com/docs/instagram-platform/instagram-graph-api/reference/ig-user/media#creating' - Video container status error, “Media upload has failed” (error code 2207076). We are currently investigating the issue.

We’re seeing reports of Instagram image and video posts failing to publish. Our team is investigating this closely to identify the cause. The errors reported are: For video posts, “Media upload has failed (2207076)"; For image posts, "Only photo or video can be accepted as media type. (code 9004, subcode 2207052) 'Media download has failed. The media URI doesn't meet our requirements" Some posts are publishing normally. If any posts failed during this period, use the “Retry Now” button to republish. We’re keeping a close eye on this and will share updates as we learn more.

We're investigating an issue affecting LinkedIn post publishing. Users may see publishing failures when attempting to post content to LinkedIn.

We are currently investigating an issue where we see TikTok post stuck pending, ultimately failing with the error : This post took too much time to compute and failed. We will give update as soon as we have more information about this issue.

We are investigating reports of Facebook video posts failing with an error from Meta: There was a problem uploading your video file. Please try again with another file". (code 6000) We will provide updates as soon as we have more information.

Some users are seeing an OpenSearch error when they try to reply to Instagram messages or post comments from the Inbox. The error prevents them from sending any response.

We are currently investigating this issue.

Instagram video posts (Reels) are currently failing with this error : Error on publishing, Invalid parameter (code 100, subcode 2207089) "Carousel Item Cannot Be Published Standalone – Media created with media_type=VIDEO is a carousel item and cannot be published as a standalone post. To publish a standalone video, use media_type=REELS instead." We are currently investigating the issue.

We opened a direct support ticket with LinkedIn as the issue appears to come from their API directly.