Agora Pulse incident

Reports: Delayed PDF Exports

Resolved after 4 days 4 hours, affecting Analytics data processing (Report & ROI), on May 8, 2026.

monitoring May 12, 2026, 01:46 PM UTC

While improvements were made, some report exports are still delayed. We're sorry for the inconvenience this may cause, but are actively working on a solution.

Started
May 08, 2026, 02:58 PM UTC
Resolved
May 12, 2026, 07:25 PM UTC
Duration
4d 4h
Detected by Pingoru
May 08, 2026, 02:58 PM UTC

Affected components

Analytics data processing (Report & ROI)

Update timeline

  1. investigating May 08, 2026, 02:58 PM UTC

    PDF exports from Reports are delayed and may take several hours to arrive. This does not affect CSV or other formats, which are working normally. We're sorry for the inconvenience and will update this area as we get more information.

  2. monitoring May 11, 2026, 01:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 12, 2026, 01:46 PM UTC

    While improvements were made, some report exports are still delayed. We're sorry for the inconvenience this may cause, but are actively working on a solution.

  4. resolved May 12, 2026, 07:25 PM UTC

    This incident has been resolved.

Your product runs on more than Agora Pulse

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →