Agora Pulse incident
Replies to X/Twitter DMs are displaying a "Message is null" error, but sent successfully.
Resolved after 21 hours 29 minutes, affecting Web Application (app.agorapulse.com), on June 2, 2026.
The rate of these errors has decreased, we will continue to monitor the situation. The root cause was an incorrect response from X/Twitter's API when sending direct messages.
Affected components
Update timeline
- investigating Jun 02, 2026, 04:54 PM UTC
Inbox replies to Twitter DMs are displaying a "Message is null" error, however the reply is still being sent successfully. Our team is investigating the root cause. If you see this error, your reply has still been sent. We advise against resending to avoid duplicate messages. Thank you for your patience, we will update as we know more.
- monitoring Jun 02, 2026, 08:11 PM UTC
The rate of these errors has decreased, we will continue to monitor the situation. The root cause was an incorrect response from X/Twitter's API when sending direct messages.
- resolved Jun 03, 2026, 02:23 PM UTC
This incident has been resolved.
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