Agora Pulse incident
Listening Search Creation, Updates, and Sync on Keyword Searches
Resolved after 3 hours 2 minutes, affecting Conversations data processing (Inbox & Listening), on September 16, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Sep 16, 2026, 03:51 PM UTC
We are currently experiencing an issue affecting Agorapulse Listening. Users are unable to create new keyword searches or update existing keyword searches across Facebook, Instagram, YouTube, Reddit, and Web sources. Ingestion of new listening data is paused on these sources. Our engineering team is actively investigating the underlying cause.
- monitoring Sep 16, 2026, 05:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2026, 06:54 PM UTC
This incident has been resolved.
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