Resolved after 23 hours, affecting Web Application (app.agorapulse.com) and Conversations data processing (Inbox & Listening), on July 1, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Web Application (app.agorapulse.com)Conversations data processing (Inbox & Listening)
Update timeline
- investigating Jul 01, 2026, 03:37 PM UTC
We are currently facing an issue regarding sentiment classification of inbox elements appearing as undefined or loading status, we are investigating the issue.
- monitoring Jul 02, 2026, 09:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2026, 02:37 PM UTC
This incident has been resolved.
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